At a Glance
- Tasks: Communicate with clients, implement security platforms, and troubleshoot technical issues.
- Company: Join Netrio, a leading MSP in North America with a focus on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to work on diverse projects.
- Why this job: Make a real impact by solving complex tech problems and mentoring others.
- Qualifications: 5+ years in IT support, expert in Microsoft 365, and strong troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
About Netrio
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers.
We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
About the role
- Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
- Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
- Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
- Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
- Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
- Lead system deployments independently or collaboratively with team members.
- Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.
- What you’ll do
- Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
- Proven hands‑on experience with desktop support; comfortable handling escalations for advanced desktop issues.
- Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
- Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
- Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
- Willingness to participate in on‑call rotations and respond to escalations from systems engineers and team leads.
- Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
- Strong team collaboration skills; expected to share knowledge and work transparently with peers.
- Capable of producing detailed technical documentation for new processes, implementations, and project work.
Qualifications
- Required
- Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
- Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
- Strong skills in Microsoft Windows, mac OS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
- Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
- Proficiency in Intune MDM: policy creation, device enrollment, and management.
- Share Point administration and migration strategy knowledge.
- Experience with DNS, DHCP, Active Directory, and Group Policy.
- Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
- Skilled in patching, software packaging, and modern device setup methods.
- Preferred
- Experience in regulated environments (SOC2, HIPAA, Hi Trust).
- Automation experience with tools like Chef, Puppet, Ansible, or Salt.
- Microsoft Azure certifications.
- #J-18808-Ljbffr
End User Engineer employer: Dormont Manufacturing Co
Dormont Manufacturing Co is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides extensive training opportunities and a comprehensive benefits package, all while supporting a flexible hybrid work model that enhances work-life balance. Join us in shaping the future of lottery solutions in a role that promises meaningful impact and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land End User Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
