At a Glance
- Tasks: Be the go-to person for customer orders and support, ensuring smooth operations.
- Company: Join Globus Medical, a leader in innovative healthcare solutions.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Other info: Work in a dynamic environment that values teamwork and innovation.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
Position Summary
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
Essential Functions
- Receive orders by phone, fax, or e-mail.
- Process incoming orders for products within 24 hours.
- Schedule loaners and coordinate surgery coverage.
- Ensure loaners are returned promptly after surgery.
- Assist sales group with obtaining purchase orders from hospitals.
- Process proposals/quote requests from field sales.
- Track shipped orders and resolve late shipments.
- Notify accounting to bill for lost/damaged equipment.
- Order placement and order management of Human Tissue products as defined by existing regulations and procedures.
- Overview of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures.
- Determine appropriate pricing, terms and shipping method for products by following Company guidelines.
- Enter and/or update all pertinent data regarding complaints, customer information or change orders.
- Resolve routine customer complaints with product upgrades or price adjustments as required.
- Resolve issues with customers concerning order status, credit and shipping problems.
- Fulfill literature and other requests for information.
- Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
- Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications
- Good communication skills and speaks fluent English.
- Can work independently, has hands on mentality and is highly customer service oriented.
- Is accurate and finds effective and creative solutions to solve logistic problems.
- Has worked with SAP modules or other relevant software packages as well as MS Office.
- Lives in the region.
Our Values
- Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
- Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
- Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
- Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Customer Service Representative in Elstree employer: Dormont Manufacturing Co
At Globus Medical, we pride ourselves on being an exceptional employer that fosters a culture of innovation and teamwork. Our Customer Service Representatives play a vital role in enhancing patient care by ensuring timely and efficient order management, all while working in a supportive environment that values each team member's contributions. With a strong commitment to employee growth and a focus on customer satisfaction, we offer a rewarding career path in a dynamic industry dedicated to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Elstree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Elstree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
