At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store success.
- Company: Join HOKA, a brand passionate about running and empowering movement.
- Benefits: Enjoy discounts, growth opportunities, and a supportive work environment.
- Other info: Engage in exciting events and connect with local communities.
- Why this job: Be part of a vibrant community that celebrates diversity and individuality.
- Qualifications: Retail management experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
ABOUT HOKA
At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
The Role
Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.
Your Impact
- Strive for the highest level of customer service that you and your team can achieve.
- Collaborate with our Marketing team to help facilitate in‑store events, connect with local communities, and deliver best in class experiences.
- Think omni by seamlessly connecting the website and socials to the store and vice versa, helping to drive sign ups and followers.
- Prioritize regular brand and product knowledge training.
- Develop store strategies to enhance the customer experience and expand traffic.
Who You Are
- A natural communicator who conveys the HOKA and Deckers Brands vision and mission.
- You have the leadership skills needed to manage a team.
- You’re well organized and proactively and efficiently coordinates your resources.
- You’re a problem solver who pro‑actively works through challenges.
- You show passion for Running, Fitness and the Outdoors Industry and you make a genuine connection to the HOKA vision and mission.
We Would Love to Hear From People With:
- Solid Retail Management experience.
- Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.
- Ability to be agile to meet the needs of the business, within and beyond the four walls of the store.
- Experience coordinating and hosting in‑store events.
- Fantastic problem‑solving skills and ability to work through challenges.
What We Will Give You
As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.
- Extras, perks & volunteering opportunities – Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community‑based programs, we offer a variety of cool extras.
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
- HOKA Uniform Allowance.
- Discount off the Deckers Brands’ (HOKA, UGG, Teva) online and instore.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Assistant Store Manager, HOKA - Cheshire Oaks in Ellesmere Port employer: Dormont Manufacturing Co
At HOKA, we are not just about performance; we are a community that celebrates diversity and empowers our employees to pursue their passions. As an Assistant Store Manager at our Cheshire Oaks location, you will enjoy a vibrant work culture that prioritises personal and professional growth, alongside generous benefits such as discounts on our products and opportunities for mentorship. Join us in creating exceptional customer experiences while being part of a brand that values individuality and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager, HOKA - Cheshire Oaks in Ellesmere Port
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Assistant Store Manager, HOKA - Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
