At a Glance
- Tasks: Help customers with travel money needs and deliver excellent service.
- Company: Join Tesco Travel Money, a friendly team in partnership with Travelex.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access great perks.
- Other info: Enjoy career development opportunities and a supportive work environment.
- Why this job: Make a difference by helping customers start their journeys with confidence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Travel Services Partner – Tesco Dumfries
Hours per week: 12
Salary: £13.50 per hour + Monthly Bonus
Contract: Permanent, Part Time
Overview
At Tesco Travel Money in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Services Partner you will be part of a friendly team in one of our bureaux, supporting customers with their travel money needs and delivering brilliant service every time.
Responsibilities
- Welcoming customers and building relationships while delivering excellent customer service.
- Understanding customer needs and helping them with their travel money requirements.
- Applying training to offer expert advice on our products and services.
- Processing foreign exchange transactions and online orders accurately in a fast-paced environment.
- Working together as a team to drive performance, deliver excellence and celebrate success.
- Following company processes and paying attention to detail to ensure everything stays on track.
Qualifications
- Strong communication skills and passion for customer service.
- Active listening to understand customer needs and create a fantastic experience.
- Positive can-do attitude and willingness to tackle challenges.
- Team player ready to learn, grow and develop.
Benefits
- Optional benefits available including access to Private Medical, Dental and Critical Illness Insurance, discounted health checks and wellness screenings at preferential corporate rates.
- Wellbeing support programs for physical, mental and financial wellness.
- Bravo Benefits discount across retail, travel and lifestyle.
- Flexible shifts with overtime available.
- 25 days holiday + bank holidays pro-rated.
- Monthly bonus for meeting targets.
- Pension plan with Scottish Widows.
- Career development: training, learning pathways and internal opportunities.
We are an inclusive employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Tesco Travel Money Advisor in Dumfries employer: Dormont Manufacturing Co
At Tesco Travel Money, located in Dumfries, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Travel Services Partner, you will enjoy flexible shifts, competitive pay, and a range of benefits including private medical insurance and career development opportunities, all while being part of a friendly team dedicated to delivering exceptional customer service. Join us to not only grow your skills but also to contribute to our mission of helping customers embark on their journeys with confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Travel Money Advisor in Dumfries
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dormont Manufacturing Co and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dormont Manufacturing Co and let us see your personality shine through!
We think you need these skills to ace Tesco Travel Money Advisor in Dumfries
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dormont Manufacturing Co.
Get Familiar with Our Brand:Before applying, take some time to learn about Dormont Manufacturing Co and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dormont Manufacturing Co.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dormont Manufacturing Co will surely appreciate.
