Executive Events Host in Duffield

Based in Duffield Bank House, Derby DE56. 40 Hours - (Monday-Friday). Location: On-site – Duffield, GBR.

What this job involves:

Working within the Executive Services team, the Executive Events Host will have team leader responsibility and work closely with all service lines to drive and maintain 7* service standards. Duffield Bank House is a 16th Century property located on the bank of the River Derwent. Purchased by Rolls‑Royce in 1936, its main purpose today is hosting senior Rolls‑Royce executives and their customers for conferences, formal dinners, garden BBQs, and overnight stays. Reporting to the Executive Host Manager, you will focus your day-to-day efforts into service improvement, guest satisfaction, and team training.

What your day-to-day will look like:

• Be part of a small team of Executive hosts to support the daily running of the sites.
• Supervising the facility operations including maintenance, conference facilities, security procedures, and health and safety.
• Flexible working hours including evening work with some overnight stays.
• Driving a working Health and Safety culture.
• Ensuring a high standard of cleaning, catering, and maintenance.
• Make sure all issues are escalated appropriately.
• Be adaptable to change and able to operate on a flexible rota system.
• Ability to host high profile guests with discretion and maintain a 7* service.
• Support logistics of customer visits.
• Able to manage bookings effectively with working knowledge of Microsoft applications.
• Fully understand and work within client strategies, policies, and procedures.
• Providing VIP service including concierge and service.
• Develop effective working relationships with key stakeholders and clients.
• Ensuring AV/IT systems are in working order daily.
• Forming the role of Duty Manager to ensure overall safety, operational management, and maintaining high service standards.
• Support emergency procedures as outlined and when required.
• Lead by example within the team to drive a customer‑centric style of service.
• Record and track customer preferences for future visits.
• Run on the job training sessions for the wider team to improve overall service standards.
• Develop ways of improving service or guest satisfaction through innovation.

Person Specification:

• Extensive hospitality and/or customer service experience.
• Customer centric service style, putting the customer first.
• Ideally previous management or supervisory experience.
• Ability to remain calm under pressure.
• Effective communication skills both with colleagues and customers.
• Cultural awareness.
• Organised and timely.
• Problem solving ability.
• Good attention to detail skills.
• Knowledge and operational experience with Microsoft Office Software.
• Desire to continually improve, adapt, and self-develop.

Equal Opportunity Employer: Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.