Despatch Manager in Doncaster

Polypipe Building Products are focused on delivering solutions to the residential sector. We work with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

Role Overview

The Despatch Manager is responsible for leading all warehouse and outbound logistics operations to ensure safe, efficient, and cost‑effective movement, storage, and dispatch of goods. The role ensures service excellence, inventory accuracy, legal compliance, and continuous improvement across warehouse and logistics activities.

Key Responsibilities

• Warehouse Operations Management
  • Oversee all inbound, storage, replenishment, picking, packing, and dispatch activities.
  • Deliver daily operational plans safely, efficiently, and in line with agreed service levels.
  • Maintain high standards of housekeeping and visual management across all warehouse areas.
  • Drive productivity, optimise site flow, and maximise utilisation of materials handling equipment (MHE).
• Logistics & Distribution
  • Manage outbound logistics, including loading, vehicle turnaround, and dispatch operations.
  • Coordinate with internal transport teams and third‑party carriers to achieve OTIF delivery performance.
  • Resolve delivery issues, escalations, and customer service concerns in a timely manner.
• People Leadership & Development
  • Lead, coach, and develop the leadership team to build capability and confidence in managing people.
  • Support managers with performance management, conduct, wellbeing conversations, and engagement.
  • Oversee labour planning, skills matrices, and effective resource deployment.
  • Conduct performance reviews, manage absence, and drive colleague engagement initiatives.
  • Foster a culture of safety, accountability, and continuous improvement.
  • Ensure accurate maintenance of colleague data and timely updates to HR.
  • Support payroll processes by ensuring accurate and timely data submission.
• Absence & Attendance Management
  • Advise leaders on short- and long-term absence processes.
  • Support return-to-work plans, Occupational Health referrals, and welfare meetings.
  • Monitor absence trends and escalate concerns to the HR Business Partner where appropriate.
• Culture, Engagement & Wellbeing
  • Promote an inclusive, positive workplace culture aligned with organisational values.
  • Support engagement initiatives and internal communications.
• Inventory & Stock Control
  • Maintain accountability for inventory accuracy and stock investigations.
  • Ensure timely and accurate system transactions within ERP/WMS systems.
  • Reduce stock variances, out-of-stocks, and replenishment delays.
  • Oversee controlled storage, pallet integrity, and product traceability.
• Performance Management & KPIs
  • Monitor and drive performance against key metrics.
• Continuous Improvement
  • Lead or support CI initiatives (e.g. Kaizen, 5S, standard work, process mapping).
  • Identify operational bottlenecks and implement improvements across safety, quality, service, and cost.
  • Champion digitalisation (e.g. scanning, tablets, real-time dashboards).
  • Embed standard operating procedures, visual management, and daily Gemba routines.
• Stakeholder Management
  • Collaborate closely with Transport, Supply Chain, Manufacturing, Customer Service, and Planning teams.
  • Support commercial teams with service insights and customer complaint investigations.
  • Manage relationships with carriers, agencies, and equipment suppliers.

Skills, Experience & Qualifications

• Essential
  • Proven experience managing warehouse or logistics operations in a fast‑paced environment.
  • Strong leadership and people management skills.
  • Good understanding of warehouse legislation, manual handling, and MHE safety.
  • Experience using ERP/WMS systems.
  • Strong problem‑solving, decision‑making, and analytical skills.
• Desirable
  • IOSH or NEBOSH certification.
  • Experience with Lean / Continuous Improvement methodologies (e.g. Kaizen, 5S).
  • Experience in multi‑site logistics or manufacturing environments.

Working Hours & Benefits

• Monday to Friday, 8:30am - 17:00pm
• Contributory pension scheme - matched up to 8%
• Life assurance
• Enhanced Maternity & Paternity pay
• Save as you earn Sharesave Scheme
• Cycle to work scheme
• Various health & wellbeing initiatives including complimentary occupational health on‑site physiotherapy and counselling services
• Staff discount on all Genuit Group products
• Free on‑site parking

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.