At a Glance
- Tasks: Manage builder merchant accounts and drive sales through proactive engagement and relationship building.
- Company: Join Polypipe Building Products, part of the Genuit Group, known for teamwork and innovation.
- Benefits: Enjoy 25 days holiday, pension scheme, life assurance, and health initiatives.
- Other info: Dynamic role with opportunities for growth and a focus on continuous improvement.
- Why this job: Make a real impact in a supportive environment while developing your sales skills.
- Qualifications: Sales experience, strong communication skills, and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Polypipe Building Products are focused on delivering solutions to the residential sector. We work with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.
As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan. You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support. Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.
Key Responsibilities- Customer & Sales Growth
- Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts
- Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges
- Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
- Identify growth opportunities within the account base and take actions to unlock potential
- Customer Relationship Management
- Build and maintain strong, trusted relationships with key contacts across your customer portfolio
- Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution
- Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty
- Promotional & Marketing Support
- Promote and co‑ordinate marketing campaigns and promotional initiatives with your customer base
- Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
- Tailor promotional messaging based on customer needs, seasonality, and market trends
- Reporting & Insights
- Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
- Report on account performance, promotional results, and customer feedback to internal stakeholders
- Provide insights into customer behaviour, competitor activity, and market dynamics
- Collaboration & Support
- Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage
- Assist in onboarding new customers and supporting administrative follow‑up as needed
- Contribute to continuous improvement of internal processes to enhance customer experience
- Ability to analyse data
- Excellent listening, negotiation, motivation, and presentation skills
- Excellent verbal and written communications skills
- Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
- Strong communication and relationship‑building skills via phone, email, and virtual platforms
- Commercial acumen and ability to identify sales opportunities
- Comfortable working to targets and KPIs in a fast‑paced environment
- Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting
- Monday to Friday, 9am - 5pm
- 25 days holiday entitlement
- Contributory pension scheme - matched up to 8%
- Life assurance
- Enhanced Maternity & Paternity pay
- Save as you earn Sharesave Scheme
- Cycle to work scheme
- Free flu vouchers
- Various health & wellbeing initiatives including complimentary occupational health on‑site physiotherapy and counselling services
- Staff discount on all Genuit Group products
- Free on‑site parking
Desk Based Account Manager in Doncaster employer: Dormont Manufacturing Co
Polypipe Building Products is an exceptional employer that prioritises teamwork, accountability, and continuous improvement, making it a fantastic place for a Desk Based Account Manager to thrive. Located in Doncaster, the company offers a supportive and inclusive work culture, alongside numerous benefits such as a generous holiday entitlement, a contributory pension scheme, and various health and wellbeing initiatives. With a strong commitment to employee development and a focus on building long-term customer relationships, Polypipe provides ample opportunities for personal and professional growth within the residential sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Doncaster
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Desk Based Account Manager at Dormont Manufacturing Co, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Dormont Manufacturing Co. Tailor your message to explain why you’re drawn to them and how you can contribute as a Desk Based Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Desk Based Account Manager in Doncaster
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Dormont Manufacturing Co:When writing your cover letter, make sure to tailor your message specifically for Dormont Manufacturing Co. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Dormont Manufacturing Co that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Dormont Manufacturing Co that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Dormont Manufacturing Co’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
