At a Glance
- Tasks: Lead a high-performing team to ensure partner success and drive strategic growth.
- Company: Join NiCE, a market leader in AI and cloud technology.
- Benefits: Enjoy a hybrid work model, competitive pay, and career growth opportunities.
- Other info: Be part of a diverse team in a dynamic, innovative environment.
- Why this job: Make a real impact by empowering partners and shaping industry success.
- Qualifications: 10+ years in Partner Success or related leadership roles required.
The predicted salary is between 80000 - 120000 £ per year.
At NiCE, we challenge our limits and set the highest standards for what we deliver. We’re ambitious, game‑changing, and play to win, empowering our people to grow and succeed.
The Director, Partner Success – Resell leads and develops a high‑performing team of Partner Success Managers and Partner Success Implementation Engineers. This role ensures strategic alignment, delivers exceptional partner experiences, and drives value for resale partners across the region. The Director acts as a vital liaison between internal teams and regional leadership, steering strategic success and operational excellence within the partner ecosystem.
So, what’s the role all about? The Director provides high‑level oversight and strategic guidance across major partner relationships, ensuring partner success plans align with business objectives and drive long‑term growth and retention. The Director removes obstacles, escalates challenges, and ensures partners receive exceptional support and resources, while maintaining deep senior‑level relationships with key Partner Resell clients.
Leadership & Team Management- Lead, mentor, and develop a team of Partner Success Managers and Partner Success Implementation Engineers.
- Establish team goals, performance expectations, and success metrics.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Provide high‑level oversight and strategic guidance across major partner relationships.
- Ensure partner success plans align with business objectives and drive long‑term growth and retention.
- Remove obstacles, elevate challenges, and provide exceptional support and resources to partners.
- Maintain and deepen senior‑level relationships with key Partner Resell clients.
- Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and within partner organizations.
- Serve as a trusted advisor, supporting executive business reviews and high‑impact strategic initiatives.
- Represent the Partner Success function in global forums, steering committees, and partner planning sessions.
- Represent NiCE at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and partner success insights.
- Deliver compelling sessions, panels, and keynote‑style presentations that reinforce NiCE’s market leadership.
- Collaborate with Marketing, Sales, and Partner Leadership to develop impactful narratives and industry perspectives aligned to partner needs and market trends.
- Proactively identify misalignments between Resell partners, the Partner Success organization, and the Sales team.
- Lead constructive resolution efforts by facilitating cross‑functional discussions, clarifying expectations, and driving shared accountability.
- Serve as an impartial senior mediator to resolve issues swiftly while protecting partner relationships.
- Establish repeatable frameworks for escalation handling, communication protocols, and conflict‑prevention best practices across global teams.
- Partner closely with regional leadership and account teams to align goals, partner strategies, and operational execution.
- Collaborate with Product, Sales, Marketing, and Support teams to advocate for partner needs and influence roadmap and process enhancements.
- Represent Partner Success in regional business reviews and strategic planning sessions.
- Drive consistency in partner engagement models, processes, and communication.
- Monitor partner health, satisfaction, and performance trends to identify improvement opportunities.
- Ensure high‑quality execution of partner programs, onboarding processes, and technical enablement.
Have you got what it takes?
- 10+ years in Partner Success, Customer Success, Channel/Reseller Management, or related leadership roles.
- Proven experience leading cross‑functional teams in a high‑growth environment.
- Strong strategic thinking, communication, and stakeholder management skills.
- Demonstrated ability to influence senior leaders and drive outcomes in a matrixed organization.
- Ability to travel up to 30% internationally.
You will have an advantage if you also have:
- Experience in a global technology or SaaS organization.
- Professional services or solution delivery background.
- Deep knowledge of global partner ecosystems or channel strategy.
- Experience working with technical teams and understanding technical solutions.
- MBA or equivalent strategic/business education.
What’s in it for you? Benefits and compensation details are available on the NiCE benefits page. Join an ever‑growing, market‑disrupting global company that values rapid learning, innovation, and career growth across multiple roles, disciplines, domains, and locations. NiCE offers a hybrid work model: 2 days working from the office and 3 days remote each week, balancing collaboration with flexibility.
About NiCE: NiCE Ltd. (NASDAQ: NICE) provides software that is used by more than 25,000 global businesses, including 85 of the Fortune 100 corporations. The company delivers extraordinary customer experiences, combats financial crime, and ensures public safety. Every day, NiCE software manages over 120 million customer interactions and monitors more than 3 billion financial transactions. NiCE is an innovation powerhouse in AI, cloud, and digital, recognized as the market leader in its domains with over 8,500 employees across 30+ countries. NiCE is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected category under law.
Director, Partner Success Reseller employer: Dormont Manufacturing Co
At NiCE, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel and innovate. With a strong focus on career growth, we offer extensive opportunities for professional development and mentorship, ensuring that every team member can thrive in their role. Our hybrid work model promotes a healthy work-life balance, allowing you to collaborate with colleagues in London while enjoying the flexibility of remote work, making NiCE an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Partner Success Reseller
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director, Partner Success Reseller
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
