We are recruiting for a Director of Housekeeping to join our team at Mandarin Oriental Hyde Park, London.
SHIFT PATTERN (e.g. 39 hours, 5 days per week)
Responsibilities
- Ensure departmental administration is carried out efficiently and log‑in systems are accurate at all times
- Monitor and administer payroll forecasts & actuals through effective planning
- Monitor expenditure, ensuring compliance with the annual budget
- Source and implement efficient set‑up for guest amenities and linen supplies
- Maintain all linen in accordance with operating needs and par stock, building strong relationships with third‑party suppliers and addressing quality concerns
- Work on a rotating shift basis, Monday to Sunday, 39 hours a week, with flexibility for morning, evening, night, weekends and bank holidays
Qualifications
- Collaboration & Relationship Building
- People Development
- Results Orientation
Our commitment to you
- Learning & Development programmes at all career stages
- M.O. Stay programme offering complimentary nights and attractive rates on rooms for you and your loved ones
- Health & Colleague Wellness benefits and wellness programmes
- Retirement plans tailored to length of service and role
- Access to discounts with over 500 retailers, including gym memberships and travel deals
- 50% F&B & Spa discount on property
- Special M.O. discounted rate at Anytime Fitness gyms (£30 per month or £300 per annum)
- Complimentary Westfield Healthcare cash plan, with children added at no extra cost
- Colleague experience stay in‑house with breakfast after probation
- Friends & Family hotel rate and Spa discount
- 1 paid Charity Day per year to support a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with length of service, up to 33 days off
- Subsidised podiatry sessions with Bastien pedicurists
- Free Life Assurance benefits while in service
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition programmes
- Social, wellbeing, charity, and sporting events throughout the year
Sustainability at Mandarin Oriental Hyde Park, London
Mandarin Oriental Hyde Park is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in the culture, and sustainability considerations are integrated into every decision. We focus on single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices, and waste reduction to protect the environment, people and communities for future generations.
Diversity & Inclusion
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, are treated fairly and with respect, given equal opportunities, and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.
Eligibility to work in the UK
All candidates applying for this role must have the right to work and live in the UK. Documented evidence of eligibility is required as part of the recruitment process.
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