At a Glance
- Tasks: Support design experiences by managing appointments, events, and customer interactions.
- Company: Join a leading home furnishings brand with a fun and collaborative culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a creative environment.
- Why this job: Be part of a team that inspires joy in modern living through design.
- Qualifications: 1+ years in retail or customer service, strong communication, and organisational skills.
The predicted salary is between 22000 - 28000 £ per year.
We inspire purpose‑filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high‑quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes.
The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.
A Day in the Life as a Design Coordinator at CB2…
- Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
- Own the organization and replenishment of sales aids.
- Conduct post‑purchase customer outreach.
- Support Designers and Leaders by managing pipeline activities and in‑store events.
- Assist customers on the floor and pass them off to Designers as appropriate.
- Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e‑commerce, catalog.
- Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
- Act as the point person and maintain partnerships with CDST and B2B departments.
- Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
- Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
- Assist Designers with in‑home and in‑store consultations.
- Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
- Support store training and education on design services to drive a clear understanding of design services and offerings.
- Support large‑scale projects as assigned.
What you’ll bring to your table…
- Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
- Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer’s wants/needs.
- Ability to stay up to date on market trends.
- Ability to be an agent of change and shift quickly as our business evolves.
- Proven track record of building long‑lasting relationships with customers.
- Interpersonal skills; team player.
- Strong organizational skills.
We’d love to hear from you if you have…
- 1+ years of relevant experience in Retail or Customer Service.
- Experience organizing events.
- Proficient in Google platforms, virtual communication, and appointment management systems.
Design Coordinator employer: Dormont Manufacturing Co
At CB2, we foster a vibrant and inclusive work culture that prioritises creativity and collaboration, making it an exceptional employer for those passionate about design and customer service. With over 8,000 associates across North America, we offer extensive growth opportunities, comprehensive training, and a supportive environment where your contributions directly impact our mission to inspire joy in modern living. Join us in a dynamic setting that values innovation and teamwork, all while delivering high-quality home furnishings that enhance the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Design Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Design Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
