At a Glance
- Tasks: Support and grow data feeds usage while providing top-notch customer service.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Enjoy private medical cover, 28 days leave, and a collaborative work culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make an impact in the real estate industry with innovative data solutions.
- Qualifications: Bachelor’s degree and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
- Data Operations Support Analyst, Co Star - London
- COSTAR GROUP – DATA OPERATIONS SUPPORT ANALYST, COSTAR - LONDON
- OVERVIEW
Co Star Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
Included in the S&P 500 Index, Co Star Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.
We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.
We continue that effort today and are always working to improve and drive innovation.
This is how we deliver for our customers, our employees, and investors.
By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Co Star is the global leader in commercial real estate information, analytics and news.
Commercial Real Estate industry professionals around the globe use Co Star to access the most comprehensive data to make decisions with confidence.
Co Star delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Learn more about Co Star (https://www. costar. com/about).
DESCRIPTION
The Data Operations Support Analyst will be responsible for supporting and growing the utilization of our data feeds program.
In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service.
RESPONSIBILITIES
- Develop strong understanding of the benefits of using data feeds to our customers.
- Outreach to customers who are underutilizing data feeds.
- Increase data feeds usage and overall knowledge/experience of the customer.
- Master complexities of the commercial real estate business and competitor behavior to engage in value-added conversations with customers.
- Recommend different and/or additional features or services for assigned accounts to ensure best value for customer.
- Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided.
- Track detailed activities describing interactions with customers.
- Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data feeds process before escalation.
- Follow and apply standard operating procedures consistently.
- Ensure customer has a positive and pleasant experience.
- Maintain relationships with primary feed contacts within their book of business.
- Analyze, investigate, and resolve technical issues reported by clients.
- Establish direct feeds with customers.
- Manage existing technical partnerships with software providers.
- Collaborate cross-functionally with Research, Sales, Product, and Engineering teams.
- Present information to internal and/or external contacts for the purpose of problem solving.
QUALIFICATIONS
- Bachelor’s Degree or equivalent.
- A track record of commitment to prior employers..
- Strong experience with building rapport over the telephone and overcoming objections in a customer service environment.
- Proven ability to effectively build and maintain mutually beneficial relationships with clients.
- Excellent verbal and written communication skills.
- Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure.
- Analytical approach with the ability to interpret information and trends and detail oriented.
- Ability to learn new systems and organize workload in a fast-paced work environment.
- Ability to adapt quickly in a technology led environment.
- Strong interpersonal skills (e. g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences.
- Ability to be flexible and adapt to changing situations at a high growth company.
- Demonstrated knowledge of commercial real estate.
- Knowledge of French, German or Spanish a plus.
- Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.
WHAT'S IN IT FOR YOU?
Working at Co Star Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.
As well as having an outstanding working environment based in the Blue Fin, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At Co Star, we recognise the positive value of diversity and promote equality.
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
Co Star Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Co Star is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www. costargroup. com/careers as a result of your disability.
You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup. com.
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Data Operations Support Analyst, CoStar - London employer: Dormont Manufacturing Co
Dormont Manufacturing Co is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides extensive training opportunities and a comprehensive benefits package, all while supporting a flexible hybrid work model that enhances work-life balance. Join us in shaping the future of lottery solutions in a role that promises meaningful impact and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Data Operations Support Analyst, CoStar - London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dormont Manufacturing Co.
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Got your eye on a specific company like Dormont Manufacturing Co? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
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We think you need these skills to ace Data Operations Support Analyst, CoStar - London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Data Operations Support Analyst, CoStar - London role at Dormont Manufacturing Co, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dormont Manufacturing Co operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dormont Manufacturing Co. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dormont Manufacturing Co.
