At a Glance
- Tasks: Lead and manage client eCommerce strategies while delivering exceptional customer experiences.
- Company: Join a dynamic agency known for its innovative approach and collaborative culture.
- Benefits: Enjoy a permanent role with bonuses, training, medical insurance, and family-friendly policies.
- Other info: Be part of a supportive team that values your growth and development.
- Why this job: Make a real impact by shaping client relationships and driving eCommerce success.
- Qualifications: Experience in client management, project delivery, and strong communication skills required.
We’re looking for an intelligent, results‑driven individual with strong client handling and CX project management experience to develop client eCommerce strategies, grow new business and strategically lead client projects.
What you’ll be doing:
- Devise, present and execute customer experience strategies for multiple clients.
- Work with senior members across the CX team and business to deliver multi‑discipline projects on time and on budget.
- Collaborate with the Experience Partner to create long‑term strategies for our biggest clients.
- Establish deep relationships within clients and across VML and WPP partners.
- Participate in contract negotiations and the smooth transition of the client relationship into delivery.
- Understand clients’ industry, business and objectives to offer strategic CX solutions.
- Manage resourcing, timelines, budgets, costs and ROI.
- Manage client expectations, handle escalations and build strong relationships.
- Ensure quality and client satisfaction.
- Identify opportunities to grow CX/EX within existing accounts and build pitch‑winning responses.
- Scope projects, create responses and present compelling solutions with global and local clients.
- Seek efficiencies across the team and breadth of work to accelerate the offering.
- Lead, mentor, coach and inspire juniors through day‑to‑day management, appraisals and objective setting.
What we want from you:
- Experience growing clients from one‑off projects into long‑term relationships.
- Experience hunting down opportunities and creating pitch proposals (RFIs, RFPs, proactive approaches).
- Experience managing CX projects and collaborating with UX/UI and content/Data teams.
- Agency or consultancy background with eCommerce experience preferred.
- Strong project management skills.
- Proven experience delivering against client account plans and associated strategies.
- Experience building, growing and managing a team.
- Commercially focused, understanding value and pricing of a project.
- Strong communication skills, able to engage multiple stakeholders internally and with clients.
- Strong writing skills – able to write proposals/presentations, distil complex research into clear recommendations.
- Extremely organised, efficient and calm, able to get up to speed quickly.
What we can offer you:
- Permanent role with benefits including discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, holiday packages, family‑friendly policies and discounts with retailers.
- We prioritise your career development and help you grow your skills.
- Our culture thrives on the core values of Heart, Brains and Courage.
Equal Opportunity Employer WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination.
CX Lead (CX Account Manager) - Commerce employer: Dormont Manufacturing Co
At WPP (VML), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment where you can thrive in your career. With competitive benefits, including a discretionary bonus scheme and family-friendly policies, we ensure that our team members feel valued and empowered to make a meaningful impact in the world of eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land CX Lead (CX Account Manager) - Commerce
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Dormont Manufacturing Co are looking for when hiring for a CX Lead (CX Account Manager) - Commerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Dormont Manufacturing Co for the CX Lead (CX Account Manager) - Commerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Dormont Manufacturing Co as a CX Lead (CX Account Manager) - Commerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Dormont Manufacturing Co’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a CX Lead (CX Account Manager) - Commerce.
We think you need these skills to ace CX Lead (CX Account Manager) - Commerce
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Dormont Manufacturing Co, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Dormont Manufacturing Co's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Dormont Manufacturing Co. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Dormont Manufacturing Co uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Dormont Manufacturing Co. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
