At a Glance
- Tasks: Lead CX projects, manage accounts, and deliver innovative solutions for high-profile clients.
- Company: Join a dynamic team at a leading Customer Experience company.
- Benefits: Enjoy a competitive salary, bonuses, training, and discounts with retailers.
- Other info: Embrace a culture of empathy, innovation, and courage to drive meaningful change.
- Why this job: Make an impact with exciting brands while developing your career in a supportive environment.
- Qualifications: Experience in account management, strategic thinking, and excellent communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Senior Account Manager (Experience Manager) with extensive CX/Commerce experience wanted to join our CX team.
The opportunity: We are looking for a CX Manager to join our leading Customer Experience Team, you will partner with one of our high profile clients to deliver our CX projects across web/eCommerce.
What you’ll be doing:
- Account & Project Management: Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella. Get to understand a client’s businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions. Central point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analytics. Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget. Commercially minded, able to create and manage budgets and monitor costs and ROI. Build strong client relationships to create a pipeline of future work.
- Creative Management: Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client.
- Customer Experience Mapping/Research projects: Manage research projects, ensuring projects remain on track and align with SOWs.
- Proposal Writing: Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals. Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients’ businesses.
What we want from you:
- Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations.
- Experience working within Commerce/Web.
- Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs.
- Ability to think strategically and to prioritise among competing tasks.
- Proven track record of managing multiple accounts & projects in a digitally creative environment.
- Understanding of customer touchpoints along the digital customer journey.
- Ability to write design briefs, think creatively and add value.
- Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality.
- Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time.
- Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer.
- Commercially focused and comfortable with estimating, budget management and holding tight reigns on costs.
- Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels.
- Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information.
- Extremely organised, efficient and calm, able to get up to speed quickly.
What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
CX Experience Lead: Strategic Account Growth employer: Dormont Manufacturing Co
Join our dynamic CX team as a CX Experience Lead, where you'll have the opportunity to work with high-profile clients and deliver innovative solutions in the web/eCommerce space. We prioritise your career development with a robust benefits package, including a discretionary bonus scheme, training opportunities, and family-friendly policies, all within a culture that values empathy, innovation, and courage. Here, you can truly make a difference while being part of a supportive and inclusive environment that champions personal growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land CX Experience Lead: Strategic Account Growth
✨Tip Number 1
Get to know the company inside out! Research their recent projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CX and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. Plus, it shows your enthusiasm and professionalism, which are key in the CX world.
We think you need these skills to ace CX Experience Lead: Strategic Account Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CX Experience Lead role. Highlight your relevant experience in account management and customer experience, and show us how you can solve client challenges with innovative solutions.
Showcase Your Creativity:Since this role involves creative management, don’t shy away from showcasing your creative briefs or any projects you've worked on. We want to see how you think outside the box and present compelling ideas that resonate with clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we love strong written skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client you'll be working with. Research their business model, challenges, and recent projects. This will help you demonstrate your ability to constructively challenge the brief and show that you're already thinking strategically about how to exceed their expectations.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple accounts and projects. Bring examples of how you've created and managed statements of work, timelines, and budgets. Highlight your organisational skills and how you ensure projects are delivered on time and within budget.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain complex ideas in simple terms, especially when discussing proposals or creative briefs. This will showcase your ability to communicate effectively with various stakeholders.
✨Demonstrate Your Analytical Mindset
Prepare to discuss how you've used analytical skills to devise strategies that benefit both clients and customers. Share specific examples where your problem-solving abilities led to successful outcomes. This will highlight your commercial focus and ability to monitor costs and ROI.
