At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join a fun, innovative team at Ingram Micro, working with Microsoft products.
- Benefits: Enjoy competitive health plans, rising holiday allowance, and wellness perks.
- Other info: Hybrid work model with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers succeed with Microsoft cloud solutions.
- Qualifications: Experience in customer success or account management; passion for learning Microsoft products.
The predicted salary is between 40000 - 50000 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Location: Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Job
We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long‑term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be getting up to as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base
- Building and maintaining strong, long‑term relationships with assigned customers
- Developing and executing account strategies to drive Microsoft cloud growth and retention
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery
In order to set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales within a customer-facing environment
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer‑focused environment
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
- Natural relationship‑building skills, with the ability to engage stakeholders at multiple levels
- A commercially minded approach, with the ability to identify and drive growth opportunities
- Excellent communication and collaboration skills, both written and verbal
What we offer:
- AXA Health Insurance and Dental Plan Options available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus – help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
Customer Success Manager - Microsoft employer: Dormont Manufacturing Co
Ingram Micro is an exceptional employer that fosters a vibrant work culture where employees are passionate about their roles and the impact they make. Located in Milton Keynes, our hybrid working model promotes flexibility while offering a supportive environment with modern offices, wellness perks, and a commitment to employee development through clear career progression opportunities. Join us to build meaningful relationships and drive customer success in the dynamic world of Microsoft cloud solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Microsoft
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
