At a Glance
- Tasks: Guide customers in leveraging analytics for business success and optimise their Mixpanel experience.
- Company: Join a leading analytics platform trusted by top brands like Netflix and Pinterest.
- Benefits: Enjoy comprehensive health care, generous vacation, and mental wellness support.
- Other info: Be part of a diverse team that values bold innovation and collaboration.
- Why this job: Make a real impact by helping businesses understand their data and drive growth.
- Qualifications: Experience in customer success or consulting, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Customer Success Team
Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
About the Role
As a Customer Success Architect, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics. For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.
Responsibilities
- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks.
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
- Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration.
- Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices.
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects.
- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues.
- Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision.
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects.
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients.
We’re Looking For Someone Who Has
- Experience consulting on defining and delivering ROI through new tool implementations.
- Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
- The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency.
- Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change.
- Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role.
- Excellent written, analytical, and communication skills.
- Strong process and/or project delivery discipline.
- Eager to learn new technologies and adapt to evolving customer needs.
Bonus Points For
- Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
- Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
- Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
- Familiar with analytics best practices across business segments and verticals.
- Fluency in additional languages.
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care.
- Mental Wellness Benefit.
- Generous Vacation Policy & Additional Company Holidays.
- Enhanced Parental Leave.
- Volunteer Time Off.
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.
Please note that benefits and perks for contract positions will vary.
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviours and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.
We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Customer Success Architect III employer: Dormont Manufacturing Co
Mixpanel is an exceptional employer that prioritises employee growth and well-being, offering comprehensive medical, vision, and dental care, along with generous vacation policies and mental wellness benefits. Our collaborative culture fosters innovation and bold decision-making, ensuring that every team member feels valued and empowered to contribute to our mission of helping customers succeed through data-driven insights. By joining Mixpanel, you will be part of a dynamic team dedicated to making a meaningful impact in the analytics space while enjoying a supportive work environment in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Architect III
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Architect III
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
