At a Glance
- Tasks: Support daily transport operations and ensure a seamless customer experience.
- Company: Join a dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive salary, e-learning access, and comprehensive benefits package.
- Other info: Diverse workplace with internal career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 26500 £ per year.
Compensation for this role is £25,000-£26,500. As a Customer Service Clerk, you will play a central role in supporting daily transport operations and ensuring a seamless experience for customers. You’ll manage service updates and issue resolution across multiple systems and stakeholders. Your professionalism, attention to detail, and proactive communication will help maintain high levels of service performance, customer satisfaction, and operational accuracy within a fast‑paced logistics environment.
What your day-to-day will look like:
- Accurately maintain transport orders in TMS.
- Raise and manage service cases with customers or partners when redirections, rejections, or delivery issues occur, following through to resolution.
- Coordinate with warehouse teams to verify stock or pallet locations and provide updates to customers.
- Work closely with the traffic and warehouse teams to resolve queries regarding collections, deliveries, and scheduling.
- Conduct network or partner checks (e.g., hub or pallet network systems) and record outcomes accurately.
- Process service incidents, claims, and chargebacks, ensuring documentation is complete and compliant.
- Retrieve, upload, and distribute PODs within required timelines.
- Respond to incoming calls and emails from customers, partners, and internal teams in a professional and timely manner.
- Maintain detailed and accurate records of communications, service issues, and resolutions.
- Escalate service delays or discrepancies promptly to the appropriate team or line manager.
- Contribute to continuous improvement initiatives, identifying opportunities to enhance service quality or efficiency.
At a minimum, you’ll need:
- Strong customer service and communication skills, both written and verbal.
- Excellent attention to detail and accuracy in data entry and documentation.
- Confident user of Microsoft Office and Transport Management Systems.
- Able to multitask and remain calm under pressure in a fast‑moving environment.
- Team‑oriented with a proactive, problem‑solving mindset.
- Valid Right to Work in the UK.
Preferred Education & Experience:
- 1–3 years of experience in customer service, logistics, or transport administration.
- Familiarity with transport systems, scheduling, or warehouse operations advantageous.
- Experience in managing service‑related communication within a logistics environment preferred.
Our Benefits:
- Free access to internal e‑learning platform to grow in your profession and gain new skills.
- Comprehensive benefits package (Smart Hive retail discount platform, group life insurance).
- Free confidential Employee Assistance Programme (EAP) with qualified counsellors.
- Enhanced maternity leave.
- Enhanced paternity leave.
- Diverse and inclusive environment.
- Community Service Day.
- Internal Career Growth Programs.
Our company is committed to creating a diverse and inclusive workplace. We ensure that all recruitment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All candidates will be considered based on merit, qualifications, and business needs. We actively promote equal opportunities and strive to eliminate bias at every stage of the hiring process.
Customer Service Representative employer: Dormont Manufacturing Co
At RXO, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service representatives can thrive. With a strong focus on employee growth through our internal e-learning platform and career advancement programmes, we foster a culture of inclusivity and support. Our comprehensive benefits package, including enhanced parental leave and a community service day, ensures that our team members feel valued and empowered in their roles within the fast-paced logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
