Customer Service Advisor

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This role is in support of Cencora’s wholesale distribution services in Europe operating through our Alliance Healthcare business. We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire. This is a fast paced telephone based role so we are looking for people who love talking to people!

Full time hours are 38 per week rotated between 9am – 6pm Monday – Fridays and one Saturday in six. Part time hours also considered: 20 hours per week working either 9am-1pm or 2pm-6pm Monday to Friday.

• On behalf of Alliance Healthcare, the Customer Service Advisor is responsible for handling all incoming contacts from internal and external contacts either via phone, fax or email.
• Answer all enquiries and ensure the accuracy and timeliness of all orders and invoices.
• Process customer order requests in an accurate and timely manner.
• Respond to customers’ enquiries ensuring a knowledgeable and professional approach.
• Demonstrate good attention to detail by making sure all activity is logged on to the appropriate system.
• Support the other teams within Customer Service but undertake general administrative tasks where required.
• Take ownership of performance to meet agreed KPIs and objectives.
• Respond to customers’ enquiries regarding prices and product information in a knowledgeable and professional manner.
• Process customer order requests following the correct processes and procedures ensuring all data is captured in a methodical manner.
• Take ownership of any customer issues, ensuring they are logged on the appropriate system and that the customer is kept regularly updated on all progress until a successful and timely conclusion is reached.
• Handle customer objections professionally and endeavour to agree an outcome that reinstils the customer’s faith in Alliance Healthcare.
• Conduct general administrative tasks such as managing and distribution of the post as well as the incoming email and fax queues.
• Take ownership of your own performance ensuring you achieve all KPIs, objectives and SLAs required for your role as agreed by your line manager.
• Adhere to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy.

• First and foremost you will love talking to people and be passionate about delivering excellent customer service experience.
• Ideally you will have previous customer service experience although not necessarily in a contact centre environment.
• You will need a basic understanding of technology with good keyboard skills.
• The role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.
• Previous experience of working to targets and SLAs.

• Competitive salary and benefits package.
• Employee assistance programme with legal and financial advisors as well as mental health counselling.
• Perks at Work with discounts in various retailers.
• Access to Mental Health First Aiders.
• Contributory Pension Scheme after 3-month service.
• Cycle to Work Scheme.
• Service Based Holidays.
• Career Development and internal progression opportunities.
• Up to two paid Volunteer days (pro rata for part time) per calendar year to carry out volunteer activities.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.