At a Glance
- Tasks: Process client repairs efficiently and accurately while ensuring top-notch customer service.
- Company: Join Richemont, a leader in the luxury sector with a rich heritage.
- Benefits: Gain valuable experience in a prestigious environment with potential for career growth.
- Other info: Opportunity to propose improvements and contribute to team success.
- Why this job: Be part of a dynamic team that values creativity and innovation in luxury services.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
You will ensure that all the client repairs are processed in an efficient, timely and accurate manner as set by the brands. All registration, estimates and invoices are to be completed daily. As part of the flexible Administration Team, you will be trained on all duties of the department including but not limited to post opening, registration of received products, cost estimate creation, billing activities following successful completion of quality control, monitor & process general queries in our shared email inbox and eyewear repairs.
Key responsibilities:
- Post opening: Open parcels, handle client products safely & process correctly as per procedures. Record tracking details accurately to ensure security procedures are followed. Report any discrepancies.
- Repair registration: Client account & product identification. Recording of product condition (aesthetical defects). Recording of client requests. Transfer to diagnosis team.
- Repair cost estimate creation: Know the product catalogues & Brand policies (services, warranty criteria, gratuity criteria…). Know the spare parts (being able to find a spare part reference, identify a spare part vs. consumable, spare parts included on service…). Have leather straps knowledge (colour, material, finishing, measurements…). Understand a technical diagnosis & translate it in commercial wording. Perform spare parts availability check. Define services & price the repair (service & spare parts). Learn the relevant service & invoicing codes. Be able to estimate the repair lead time. Send the cost estimate to Client Support internal & Boutique teams in case of training needs or if information is required.
- Final control / Invoicing: Ensure all invoices are completed daily in an efficient & accurate manner. Perform final aesthetical check of the product before final sealing (serial number check, conformity check, exchanged parts control, product cleaning & sealing etc.). Ensure final ‘commercial’ control (work done & billing request corresponds to estimate). Invoice repair & prepare client’s documents through precise use of set invoicing codes & comments. Prepare repair pouch & dispatch to RCS Logistic department, transfer all repairs logically & physically to ensure highest level of security.
- Maintenance of the work environment: Daily set‑up of Admin areas. Maintain a clear & tidy area to ensure quality & security. Alert management when stationary orders are required.
- Development of the UK Aftersales Service: Constantly strive to improve our service by proposing improvements & changes to the day‑to‑day procedures of the SAV/Aftersales Team. To actively participate in & contribute to team & quality meetings. Implement service changes & developments set out by the brands.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Customer focused approach. SAP knowledge preferred. Ethics, rigour and excellent organisational skills. Good communication skills and fluent in English (oral and written). “Can do” attitude, curiosity and a taste for challenges.
Customer Service Administrator (12 month FTC) employer: Dormont Manufacturing Co
At Richemont, we pride ourselves on being a leading employer in the luxury sector, offering a dynamic work environment that fosters creativity and innovation. Our Customer Service Administrators benefit from comprehensive training, opportunities for professional growth, and a supportive team culture that values collaboration and excellence. Located in a vibrant area, our commitment to employee well-being is reflected in our flexible working arrangements and focus on maintaining a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (12 month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator (12 month FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
