At a Glance
- Tasks: Support clienteling and omni-selling programmes while coordinating tools and communications across EMEA.
- Company: Join the iconic Michael Kors team, where fashion meets creativity.
- Benefits: Gain valuable experience in a fast-paced, dynamic environment with growth opportunities.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Be part of a global brand and make a real impact on customer experiences.
- Qualifications: Passion for fashion and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
ROLE PROFILE
The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores. The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets. The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively.
KEY RESPONSIBILITIES:
- Clienteling Operations & Tool Governance
- Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business.
- Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation.
- Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use.
- Act as the first point of contact for store and field teams on clienteling queries, issues and requests.
- Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store‑ready.
- Manage Google Local Posts for EMEA stores, ensuring content is accurate, timely, on‑brand and aligned with key clienteling moments and campaigns.
- Coordinate the setup, delivery and tracking of clienteling‑led sweepstakes and local activations, ensuring accuracy, compliance and clear communication for store teams.
- Social Clienteling & Store Content Coordination
- Coordinate the day-to-day activity of the Store Content Creator and Social Clienteling network.
- Collect, review and organise store‑created content to ensure alignment with brand, CX and governance guidelines.
- Own the weekly Social Clienteling Recap, highlighting best practice, top‑performing content and key learnings.
- Support the Director and Field Enablement Lead in scaling social clienteling through clear processes, timelines and communication.
- Clienteling Communications & Weekly Updates
- Produce and share the weekly Clienteling Update for stores and field leadership, covering:
- Key priorities and focus areas
- New scripts and assets
- Best practices and performance highlights
- Ensure communication is clear, concise and store‑ready to reduce noise and support action.
- Performance Tracking, Reporting & Insights
- Run and maintain clienteling performance reporting, tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales.
- Support qualitative reporting through Tulip insights, audits and store feedback.
- Prepare clear and accurate weekly, monthly and seasonal reporting for leadership, linking activity to commercial and CX outcomes.
- Identify patterns, risks and opportunities in the data, and share insights with the Director and CX leadership team.
- Campaign & Calendar Coordination
- Support clienteling campaigns and key moments by coordinating timelines, assets and uploads across tools.
- Maintain the EMEA Clienteling & Key Moments Calendar, aligned with global, regional and local initiatives.
- Work closely with CRM, Retail Marketing and Analytics teams to support campaign launches and post‑campaign analysis.
- Enablement & Content Support
- Support the maintenance and ongoing update of clienteling training content, scripts and best‑practice examples.
- Prepare presentations, briefs and summaries for seasonal launches, leadership updates and field meetings.
- Provide operational support for Experience Experts meetings, workshops and CX forums, including agendas, materials and follow‑ups.
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
Customer Experience Coordinator employer: Dormont Manufacturing Co
Michael Kors is an exceptional employer that fosters a dynamic and creative work environment, perfect for those passionate about fashion and customer experience. With a strong commitment to employee growth, the company offers numerous opportunities for professional development and collaboration across diverse teams in the EMEA region. Employees benefit from a supportive culture that values innovation and inclusivity, making it an ideal place for individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
