At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join a leading retail bank that values customer experience and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, and great healthcare options.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
Salary: £25,000 - £31,579 per annum
Working Hours: 35 hours per week, rota Monday to Saturday between 8am & 6pm
Key Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications & Experience
- Proven ability to deliver outstanding customer service face‑to‑face or over the phone (Required)
- Effective communication skills to understand customer needs (Required)
- Real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach (Preferred)
- Openness to a broad range of activities beyond standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Benefits
- Salary: £25,000.00 - £31,579.00 per annum (depending on experience)
- £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (26 days after 5 years service), option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates including medical, dental insurance, health assessments
- Pension: company contributes 8% of salary; up to 12.5% if employee contributes, with option to take part in cash
- Protection benefits: company‑funded death‑in‑service, income protection insurance, discounted life assurance and critical illness cover
- Shareplan participation
- Employee access to Santander products and discounts
EEO & Local Compliance
We support equal opportunities for all, regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
Customer Experience Advisor | S1 | Retail Banking | Keighley Branch employer: Dormont Manufacturing Co
As a Customer Experience Advisor at our Keighley Branch, you will join a dynamic team dedicated to delivering exceptional service in retail banking. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering competitive benefits including a generous holiday allowance, healthcare options, and a robust pension scheme. With a focus on employee well-being and a commitment to inclusivity, we provide a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Keighley Branch
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dormont Manufacturing Co. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Keighley Branch
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
