At a Glance
- Tasks: Support healthcare customers by processing orders and resolving queries with a friendly approach.
- Company: Join Alloga UK, part of Cencora, a vital player in UK healthcare.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and full training.
- Other info: Great opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive team.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
Location: South Normanton, Derbyshire
Salary: £28,500 per annum
Hours: 40 hours per week, Monday–Friday (rotating shifts between 8:30am–5:30pm)
About the role
We’re looking for a Customer Care Advisor to join our friendly and experienced team at Alloga UK, part of Cencora. This role sits at the heart of our operation, supporting healthcare customers and partners by making sure orders are processed accurately and queries are resolved smoothly. If you enjoy helping people, staying organised, and being part of a team that plays a real role in supporting UK healthcare, this could be a great fit.
What you’ll be doing
- Handling customer queries via phone and email, providing clear, professional support
- Processing customer orders accurately and within agreed timescales
- Working closely with warehouse, finance and internal teams to resolve issues
- Managing inboxes and keeping customers updated on order progress
- Producing routine reports and supporting customer account activity
Training will be provided; you’ll be supported by experienced colleagues and team leaders.
What we’re looking for
- Previous experience in customer service, admin or order processing (preferred, not essential)
- Confident communication skills, both written and over the phone
- Good attention to detail and basic numeracy skills
- Comfortable using computer systems and email
- Able to prioritise tasks and stay organised in a busy environment
- A positive, team‑focused approach
What you’ll get in return
- Competitive salary of £28,500
- Monday–Friday working pattern – no weekends
- Full training and ongoing support
- Opportunities to develop and progress within a growing healthcare business
- The chance to work for a company that plays a vital role in improving patient outcomes across the UK
Customer Care Advisor (Alloga) employer: Dormont Manufacturing Co
At Alloga UK, part of Cencora, we pride ourselves on being an excellent employer that values teamwork and personal growth. Located in South Normanton, Derbyshire, we offer a competitive salary, a Monday to Friday working pattern with no weekends, and comprehensive training to support your development in the healthcare sector. Join us to make a meaningful impact on patient outcomes while enjoying a supportive work culture that prioritises employee well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (Alloga)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor (Alloga)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
