Warehouse Shift Manager in Croydon

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Purpose

Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within a shift environment in line with budgetary targets and within corporate guidelines.

Responsibilities

• Lead a team of 45–60 dedicated outbound colleagues, ensuring smooth daily operations.
• Create and implement a daily resourcing plan for optimal operational output.
• Ensure shift is operating according to contractual obligation by providing day‑to‑day guidance to team members, monitoring compliance to GDP, standard operating procedures and turn‑around times, and ensuring adherence to quality expectations.
• Conduct both formal and informal feedback discussions with colleagues, including regular one‑on‑one discussions and yearly performance reviews.
• Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance.
• Analyse quality and performance reports for trends, make process improvements, provide coaching or retraining where needed.
• Translate and oversee organizational strategies for assigned goals.
• Manage the resolution of customer issues and ensure appropriate follow‑up is done to manage customer relationship.
• May collaborate across various groups on program projects, new service line implementations.
• Manage & administer program policies & procedures.
• Collaborate with Compliance team on program audits, address audit findings and implement corrective action.
• Oversee and coordinate multiple work streams simultaneously.
• Adapt quickly to changing priorities and business needs.

Competencies

• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter‑personal styles and methods to reduce tension or conflict between two or more people.
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.

Requirements

• Previous experience managing team leaders as direct reports.
• Previous experience managing departmental costs.

Key Working Relationships

• Service Centre management and colleagues.
• Regional personnel.
• External customers.

Level of Decision Making

• Make recommendations for the improvement of processes and procedures.
• Implementation of corporate processes and procedures in a consistent manner in line with company requirements.
• Make recommendations for improvements in area of responsibility.
• Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager.

Additional Information

• All management roles within the Service Centre will need to be “on call” for emergency orders.
• All management roles within the Service Centre will need to participate in a weekend working rota.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.