At a Glance
- Tasks: Lead software support operations and enhance customer satisfaction in healthcare technology.
- Company: Elekta, a mission-driven company improving cancer care worldwide.
- Benefits: Generous vacation, private medical insurance, and flexible work options.
- Other info: Join a collaborative team with opportunities for professional growth.
- Why this job: Make a meaningful impact in healthcare while developing your leadership skills.
- Qualifications: Bachelor’s degree or equivalent experience in the medical devices industry.
The predicted salary is between 50000 - 65000 £ per year.
Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We don’t just build technology. We build hope for everyone dealing with cancer. At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you’re passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.
What You’ll Do at Elekta
- Lead and optimise software support operations across the region, ensuring a high standard of service delivery for our customers.
- Manage resources, drive team performance, and continuously enhance processes to improve customer satisfaction.
- Work closely with global teams and product lifecycle functions to ensure readiness for new technologies while maintaining quality, compliance, and operational excellence.
- Oversee escalation pathways and act as a senior point of contact for critical or complex customer issues.
- Ensure all customer contact channels (phone, portal, email) are appropriately staffed and optimised.
- Identify and elevate gaps in support capacity or capability to senior leadership.
- Support the successful rollout of new products, upgrades, and enhancements within the region.
- Drive effective knowledge transfer to ensure teams are equipped to support new technologies.
- Provide ongoing feedback to improve product serviceability and supportability.
- Analyse customer feedback and satisfaction data, driving targeted improvement initiatives.
- Foster cross‑functional collaboration to support regional and organisational objectives.
- Monitor departmental budgets and highlight any variances or risks.
- Ensure adherence to business management systems, quality standards, and regulatory requirements.
- Maintain clear communication with regional stakeholders on key risks, issues, and activities.
- Lead, coach, and develop software support staff, including conducting regular performance reviews.
- Represent Software Support in internal and external forums, maintaining a professional presence.
- Promote Elekta’s brand, values, and strategic priorities in all activities.
What You’ll Bring
- Bachelor’s Degree (clinical or business oriented) or equivalent knowledge acquired through business experience.
- Solid knowledge and experience of the medical devices industry.
- Strong knowledge/understanding of Elekta’s product portfolio.
- Excellent communication skills, both written and verbal. Skilled speaker and representative in social contacts.
- Strong multi‑tasker and experience covering a broader region (along with all the travel it requires).
What You’ll Get
- Work Pattern: required to work from the Crawley HQ 4 days a week with 1 day WFH.
- Up to 25 paid vacation days (plus bank holidays).
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Attractive Employer Pension Contribution Package.
- Cycle to Work scheme.
- Life Assurance.
- On‑site subsidised restaurant, offering budget‑friendly dining.
- Love Electric (Electric vehicle salary sacrifice scheme).
Hiring Process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e‑mail.
Equal Opportunity Employer
We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Software Support Manager in Crawley employer: Dormont Manufacturing Co
Elekta is an exceptional employer dedicated to improving and saving lives through innovative cancer care solutions. With a strong focus on employee growth, we offer comprehensive benefits including private medical insurance, generous vacation days, and a supportive work culture that values collaboration and professional development. Located in Crawley, our headquarters fosters a dynamic environment where you can make a meaningful impact while enjoying a balanced work-life with flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Manager in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Support Manager in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
