At a Glance
- Tasks: Lead and train a team of Pension Administrators while ensuring top-notch customer service.
- Company: Join a global leader in retirement solutions with a commitment to innovation and excellence.
- Benefits: Enjoy a competitive pension plan, health support, flexible benefits, and generous holiday allowance.
- Other info: Opportunities for learning and development with LinkedIn Learning and recognition through awards.
- Why this job: Make a real impact on people's financial futures while developing your skills in a collaborative environment.
- Qualifications: Strong attention to detail, communication skills, and a passion for exceptional customer service.
The predicted salary is between 35000 - 45000 £ per year.
EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties/Responsibilities
- Provide administration services to customers, working to agreed targets
- To complete/check casework and provide feedback
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Performing and issuing pension calculations including manual calculations
- Carrying out projects and ad-hoc activities, as determined by your Team Leader
Skills, Capabilities and Attributes
- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- Strong desire to deliver exceptional customer service
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
- Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Senior Pensions Administrator in Crawley employer: Dormont Manufacturing Co
At EQ Retirement Solutions, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters professional growth and development. With a strong commitment to employee wellbeing, our benefits include a generous pension plan, extensive health support, and opportunities for continuous learning through platforms like LinkedIn Learning. Join us in making a meaningful impact on the lives of our clients while enjoying a supportive environment that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pensions Administrator in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EQ Retirement Solutions on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to pensions administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've resolved customer enquiries in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the EQ Retirement Solutions team.
We think you need these skills to ace Senior Pensions Administrator in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Pensions Administrator role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions and how your background makes you a great fit for our team. Keep it concise but impactful!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your written application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and retirement solutions. Understand the key concepts, regulations, and recent changes in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to communicate effectively with customers and colleagues. Think about times when you resolved a complex issue or provided exceptional customer service.
✨Prepare for Team Collaboration Questions
As the role involves working closely with other team members, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team project or helped improve processes, highlighting your commitment to continuous improvement.
✨Demonstrate Attention to Detail
Given the importance of accuracy in pension administration, prepare to discuss how you ensure attention to detail in your work. You might want to mention any systems or processes you use to double-check your work and maintain high standards.
