At a Glance
- Tasks: Manage customer portals, optimise processes, and ensure a top-notch user experience.
- Company: Elekta, a leader in cancer care technology with a mission to save lives.
- Benefits: Generous vacation days, private medical insurance, and a supportive work environment.
- Other info: Work from our Crawley HQ 4 days a week with flexible options.
- Why this job: Make a real difference in cancer care while developing your skills in a meaningful role.
- Qualifications: Bachelor’s degree and Salesforce experience; passion for improving user experiences.
The predicted salary is between 50000 - 65000 £ per year.
Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We don’t just build technology. We build hope for everyone dealing with Cancer. At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you’re passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.
What You’ll Do At Elekta:
- The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company’s 2 customer-facing portals, ensuring seamless execution of processes, system integrity, and a high-quality user experience across global customer segments.
- Key areas of responsibility include business process mapping and optimization, requirements validation, Salesforce testing and troubleshooting, coordination of User Acceptance Testing (UAT) across regions, and supporting release and change management activities.
Responsibilities:
- Translate technical requirements into clearly defined, actionable solutions aligned with business objectives.
- Map and document business processes to identify workflows, dependencies, and opportunities for improvement.
- Establish and maintain high-quality documentation standards, including clear user guides and process documentation for internal and external audiences.
- Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release.
- Validate business requirements to ensure they are complete, accurate, and aligned with project goals.
- Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement.
- Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign-off.
- Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders.
- Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved.
What You’ll Bring:
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field (MBA preferred).
- Strong understanding of customer journeys, self-service models, and digital user experience best practices.
- Salesforce experience, with proficiency in platform features and configuration.
- Experience with Service Cloud (required).
- Experience with Experience Cloud for customer and partner portals (preferred).
- Strong skills in process design, mapping, and documentation.
What You’ll Get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
- Work Pattern: You are required to work from the Crawley HQ 4 days a week with 1-day WFH.
- Up to 25 paid vacation days (plus bank holidays).
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Attractive Employer Pension Contribution Package.
- Cycle to work scheme.
- Life Assurance.
- Onsite subsidized restaurant, offering budget-friendly dining.
- Love electric (Electric vehicle salary sacrifice scheme).
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Customer Portal Operations Manager in Crawley employer: Dormont Manufacturing Co
Elekta is an exceptional employer dedicated to improving and saving lives through innovative cancer care solutions. Located in Crawley, our work culture fosters collaboration and purpose, offering employees a chance to make a meaningful impact while enjoying generous benefits such as up to 25 paid vacation days, private medical insurance, and a supportive environment for professional growth. Join us in our mission to provide the best cancer care accessible to everyone, and experience a workplace that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Portal Operations Manager in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Portal Operations Manager in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
