At a Glance
- Tasks: Support and maintain applications in Microsoft Azure while resolving incidents and improving performance.
- Company: Join Capita, a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy hybrid work, generous holiday, paid volunteering, and family leave policies.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real impact by enhancing application performance and collaborating with diverse teams.
- Qualifications: Experience with Microsoft Azure, SQL, and strong problem-solving skills required.
Location: Hybrid – Home-based with Coventry office (Tower Court, CV6 5NX)
About the Role
We are looking for an Application Support Analyst to join our Frontline team, supporting applications within the TfL business unit hosted in Microsoft Azure. This role focuses on incident management, system analysis, and maintaining application performance and availability. You will work collaboratively across teams and with third‑party suppliers to ensure services meet agreed service levels and continuously improve.
Key Responsibilities
- Manage and resolve incidents and service requests within agreed SLAs and KPIs
- Support and maintain applications hosted in Microsoft Azure
- Investigate system and data issues through analysis and problem‑solving techniques
- Collaborate with internal teams and third parties to resolve issues effectively
- Maintain accurate and up‑to‑date documentation and share knowledge across the team
- Monitor system performance to ensure uptime and service reliability targets are met
- Follow established processes and contribute to continuous improvement
- Participate in an on‑call rota and carry out out‑of‑hours changes when required
Essential Skills & Experience
- Experience supporting applications in Microsoft Azure
- Knowledge of cloud technologies, including Azure and/or AKS
- Strong SQL skills (Microsoft SQL Server)
- Experience supporting SQL‑based applications
- Scripting experience using PowerShell and/or Bash
Desirable Skills
- SFTP
- Kubernetes, containers, pods, and microservices
- Kusto Query Language (KQL)
- XML and SOAP
- Advanced Excel skills
- Linux systems
- Oracle PL/SQL and Oracle databases
Additional Experience
- Understanding of ITIL environments and processes
- Strong analytical and troubleshooting capabilities
About You (Soft Skills)
- Organised with good attention to detail
- Able to manage multiple tasks and priorities
- Communicates clearly with a range of stakeholders
- Works collaboratively and supports team outcomes
- Takes ownership and follows through on issues
Values Alignment
- Customer First Always – Prioritise delivering reliable, high‑quality support that meets customer and user needs.
- Fearless Innovation – Look for opportunities to improve systems, processes, and ways of working.
- Achieve Together – Collaborate with colleagues, partners, and stakeholders to deliver shared outcomes.
- Everyone is Valued – Contribute to an inclusive environment where different perspectives are respected and encouraged.
What’s in it for you?
- Hybrid – office location Coventry
- 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- Cycle2Work scheme, pension, life assurance, and more
Equal Opportunity Statement
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. We are committed to building a workforce that reflects the diversity of the communities we serve. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
Location Coventry, United Kingdom
Time Type Full time
Contract Type Permanent
Application Support Analyst in Coventry employer: Dormont Manufacturing Co
Capita is an exceptional employer that prioritises a collaborative and inclusive work culture, offering a hybrid working model from our Coventry office. With a strong commitment to employee growth, we provide generous benefits such as 23 days of holiday (increasing to 27), paid volunteering days, and comprehensive family leave policies, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Coventry
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Application Support Analyst in Coventry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
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How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
