At a Glance
- Tasks: Create memorable experiences for visitors and manage front-of-house services.
- Company: Join a dynamic team at a leading corporate environment.
- Benefits: Inclusive culture, career development, and competitive rewards.
- Other info: Flexible work environment with opportunities for growth and collaboration.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Experience in reception or hospitality, excellent people skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose
The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front‑of‑house and meeting & event services. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves
- Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience.
- Delivery of all core front of house services such as sign‑in, badging, luggage, lost and found and deliveries.
- Receive, direct and relay telephone, email and other queries via front of house.
- Greet, assist and direct candidates/new hires/visitors and the general public appropriately.
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
- Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail.
- Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations.
- Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.
- Create and efficiently maintain up‑to‑date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces.
- High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers.
- Daily liaison with one‑team partners such as security and janitorial teams on the coordination of meetings and events.
- Provide timely, accurate & personalised response to meetings and events enquiries.
- Work flexibly in different settings as part of a team.
- Coordinate the daily updating of room booking displays in line with local/regional processes.
- Play a key part in supporting onsite space audits and walk‑the‑store processes.
- Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one‑off or administrative tasks.
Required Skills & Experience
- Experience in reception, concierge or related field.
- Previous catering or hospitality experience is desirable.
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Previous experience of working within a high profile corporate environment.
- Facilities Management exposure would be beneficial.
- Fluency in English and local language.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Very high attention to detail.
- Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
- Ability to maintain professionalism at all times and be an ambassador of the team.
- Be an excellent team player with the want to go above and beyond for each other.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like‑minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
Location: On‑site – London, GBR
Equal Employment Opportunity Statement
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Corporate Receptionist employer: Dormont Manufacturing Co
At JLL, we pride ourselves on fostering an entrepreneurial and inclusive culture where collaboration thrives. As a Corporate Receptionist in London, you'll be part of a dynamic team dedicated to delivering exceptional visitor experiences while enjoying comprehensive benefits and opportunities for personal and professional growth. Join us to develop your strengths in a supportive environment that values your contributions and ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
