Corporate Real Estate Workplace Experience Associate

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Oversee Corporate Real Estate (CRE) planning, office build-outs, implementation and building operations to ensure a safe and efficient work environment for employees.

Responsibilities

• Office communications: Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels. Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration. Coordinate office-wide events and meetings, capturing moments to promote organizational culture and camaraderie. Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.
• Event coordination: Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees. Create marketing materials and promotional efforts, leveraging social platforms to generate excitement. Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences.
• Vendor management: Oversee event vendor selection, onboarding and performance evaluation, nurturing positive partnerships. Ensure compliance with vendor contracts, service level agreements and performance expectations. Adhere to contractual agreements and service standards, resolving issues promptly and professionally. Manage procurement processes efficiently, optimizing cost-effectiveness and quality.
• Welcome Desk: Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests. Confirm they’re signed in and badged in accordance with Equinix’s guest policy. Greet visitors and employees, CRE’s customers, and engage in conversation upon arrival and departure. Keep the Welcome Desk/reception area clean and well maintained and ensure no deliveries are left unattended. Move broken items out of site immediately.
• Delighting the Customer: Cultivate a positive vibe through fun and engaging activities at the front desk. Provide surprise and delight customer opportunities to create a great workplace experience. Turn the office into a community through activities and interactions that bring people together.
• Safety: Make the safety of our customers your first priority. Know and be able to implement emergency response plans. Follow escalation process for various circumstances.
• Courtesy: Coordinate visitor check‑ins (badging) and security procedures using the Envoy visitor‑management system. Notify Equinix employee hosts of their guest’s on‑site arrival. Plan and support coordination, promotion, set‑up and clearing of on‑site CRE‑led or supported events. Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All‑Hands events. Assist with receiving deliveries of all external and inter‑office mail and support employees on all mail and shipping requirements as needed. Provide direction and information to vendors, service providers and Corporate Real Estate (CREW) as required to ensure excellent coordination. Ensure timely and professional responses/communications to internal and external stakeholders. Treat CRE colleagues as customers and support them as needed to ensure CRE’s collective success. Communicate up‑down‑across the CRE org, sharing information, insights and ideas so the broader team is ‘on the same page’ and can better serve the customer.
• Community: Deliver on the responsibilities of the WDH role while illustrating Equinix’s core values and the purpose of CRE to delight our customers. You will be seen as the person who ‘brings the fun’ to the office, developing a welcoming and collaborative community environment amongst our customers through events and activities that create a buzz. You will be the go‑to person for our customers through the personalized approach you take and your ability to anticipate their needs before they arise.
• Efficiency: Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to the correct department and ensuring no dead‑ends. Manage distribution of lockers, security badges and reconcile visitor logs. Answer questions from customers related to the building, including wayfinding, policies and procedures and etiquette. Support new hires in particular, with support and guidance on CRE services and a warm hand‑off to other teams that can provide support (e.g., IT).

Qualifications

• Proven years’ experience strongly preferred.
• Bachelor’s degree in business management preferred.
• College/University graduate with a four‑year degree or equivalent customer/hospitality work experience required.
• Customer‑facing experience is essential and hospitality background a must.
• Excellent verbal and written English and communication skills, social media savvy.
• Outstanding interpersonal and multi‑tasking skills are required.
• Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE.
• Skilled at developing personal relationships with customers, peers and business partners.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.