At a Glance
- Tasks: Support candidates on their journey to joining the British Army through calls and webchat.
- Company: Join Capita, transforming the British Army’s recruitment service with a diverse team.
- Benefits: Competitive salary, 23 days holiday, paid volunteering day, and flexible benefits.
- Other info: Great training and progression opportunities in a friendly team.
- Why this job: Make a real difference from day one while building strong relationships in a supportive environment.
- Qualifications: Customer service experience and confidence using Microsoft Office.
Recruiting tomorrow’s Army today. Be the best to support the best! Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army.
This is a part-time, permanent role working 30 hours per week (9am-3pm Mon‑Fri), based onsite at our Upavon, Wiltshire office. Being office‑based means you will benefit from hands‑on support, in‑person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
What we’re looking for:
Essential:
- Previous customer service experience, face‑to‑face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- Flexibility to work a shift pattern between 8.15am and 7.00pm
- A patient, empathetic and professional approach
Desirable:
- Familiarity with army careers, would be an advantage
About Recruiting Partnering Project (RPP):
At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.
What’s in it for you?
- Pro rota’d salary of £20,124
- 23 days’ holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Contact Advisor (Part-Time) employer: Dormont Manufacturing Co
At Capita Recruiting Partnering Project, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Upavon, Wiltshire. Our part-time Contact Advisor role provides not only competitive benefits such as generous holiday allowances and a paid volunteering day, but also ample opportunities for personal and professional growth through hands-on training and a collaborative team culture. Join us to make a meaningful impact while enjoying the perks of a friendly workplace that values diversity and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Advisor (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dormont Manufacturing Co and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dormont Manufacturing Co and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dormont Manufacturing Co.
Get Familiar with Our Brand:Before applying, take some time to learn about Dormont Manufacturing Co and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dormont Manufacturing Co.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dormont Manufacturing Co will surely appreciate.
