At a Glance
- Tasks: Deliver exceptional service to residents and guests while managing various concierge duties.
- Company: Join the prestigious team at One Hyde Park, known for luxury and excellence.
- Benefits: Enjoy fantastic perks like discounted stays, free meals, and wellness programmes.
- Other info: Flexible shifts with great career growth and a focus on diversity and inclusion.
- Why this job: Be part of a dynamic environment where your charm and skills truly shine.
- Qualifications: Must have a valid UK driving licence and previous 5* hospitality experience.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Concierge Assistant to join our Concierge team at One Hyde Park.
Responsibilities:
- Providing exceptional service to our residents and their guests
- Doorman duties
- Porter duties
- Valet parking duties
- Cover the Concierge desk when required
As a Concierge Assistant you will work on a 3 on, 3 off rotating shift basis of 12‑hour shifts, covering weekends, bank holidays and occasional night shifts.
Qualifications:
- Possession of a valid UK driving licence is essential (advanced licence preferred)
- Previous 5* hotel or residences experience
- A charming and outgoing personality with excellent manners and communication skills
- Efficient in multi‑tasking in high‑pressure environments
- Flexible availability
Benefits:
- Fantastic learning and development opportunities for all levels of staff
- 3 complimentary nights per year, increasing to 5 with length of service
- Discounted stays at our beautiful properties across the Group
- Access to discounts and deals with over 500 popular high‑street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Friends & Family hotel rate and Spa discount
- Season ticket loan & cycle‑to‑work scheme
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Free Life Insurance benefits whilst in service
- Company pension plan
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Colleague social events and wellness programmes
Eligibility to work in the UK:
All candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Diversity & Inclusion:
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
Concierge Assistant employer: Dormont Manufacturing Co
At One Hyde Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Concierge Assistants enjoy fantastic learning and development opportunities, generous benefits including complimentary stays and discounts, and a supportive environment that fosters personal and professional growth. With a commitment to employee well-being and recognition, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dormont Manufacturing Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dormont Manufacturing Co
Don't be shy about reaching out to Dormont Manufacturing Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dormont Manufacturing Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
