At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experiences in a vibrant retail environment.
- Company: Join the iconic brands Tommy Hilfiger and Calvin Klein at John Lewis.
- Benefits: Enjoy competitive pay, inclusive culture, and comprehensive benefits for your well-being.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in shaping brand experiences and making a real impact on sales.
- Qualifications: Retail management experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
PVH’s stores are the lifeblood of our brand experience. We seek individuals who embody our values, deliver exceptional customer service, and drive business results.
Responsibilities
- Partner with the Area Manager to build business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
- Perform Manager‑on‑Duty functions; manage store opening/closing and the sales floor.
- Ensure “door‑to‑floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards to maintain clarity and consistency.
- Manage daily sales, payroll, controllable expenses, goals, and company initiatives, aligning activities to meet business targets.
- Analyze store‑level reports and create action plans to improve results.
- Lead weekly management meetings and other staff meetings; participate in regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
- Coordinate action plans, considering consequences and budget decisions.
- Communicate daily with staff on individual sales goals, KPIs, product sales and other information to help them deliver unparalleled service and achieve targets.
- Assist in manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruiting store personnel with diverse perspectives, experiences and backgrounds.
- Own the training and development of employees; ensure proper orientation and role‑specific training.
- Provide daily, weekly and monthly training and coaching for employees, ensuring appropriate documentation.
About You
- Extensive experience in connecting to consumers in a brand retailer is essential.
- Experience with retail operations, budgeting, planning, sales and people management.
- Previous people‑management experience and act with purpose to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Collaborate to win and recognize and celebrate contributions and achievements of others.
- Courageous in giving feedback that promotes positive behavioral change.
- Adapt fast and work with pace.
- Energetic and inspire trust, showing a clear presence on the shop floor.
What We Offer
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates. We offer a competitive and comprehensive benefits program designed to support our associates – both at home and at work. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC employer: Dormont Manufacturing Co
At PVH, we pride ourselves on being an exceptional employer that values inclusivity and diversity within our teams. As a Concession Manager at our John Lewis Welwyn Garden City location, you will benefit from a competitive benefits package, a supportive work culture that encourages personal and professional growth, and the opportunity to lead a dynamic team in delivering outstanding customer experiences. Join us to be part of a brand that not only drives business success but also celebrates the contributions of every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) - FTC
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
