Concession Manager, Fenwick Tunbridge Wells (Maternity Cover)

The Concession Manager plays a key role in achieving brand standards by leading by example, embracing entrepreneurial spirit, and inspiring teams.

Responsibilities:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction, conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
• Align activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assist the manpower planning; identification, recruitment, interviewing, hiring and orientation processes; recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
• Own the training and development of employees.
• Ensure that all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

Qualifications:

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communication with the ability to cultivate belonging.
• Collaboration to win and recognize and celebrate contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust, showing a clear presence on the shop floor.

EEO Statement:

PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.