At a Glance
- Tasks: Manage client accounts and ensure timely payment of outstanding receivables.
- Company: Join Wilson Sonsini, a leading legal advisor for tech and life sciences.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Collaborate across teams and offices to enhance client relationships.
- Why this job: Make an impact in a dynamic environment with exceptional career growth opportunities.
- Qualifications: 3+ years in collections, preferably in a law firm, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
The firm is seeking a Collection Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.
The ideal candidate brings experience from a high-volume, high-value professional environment, preferably within a law firm, and demonstrates excellent communication, negotiation, and analytical skills.
Responsibilities- Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances.
- Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues.
- Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment.
- Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate.
- Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections).
- Assist in preparing collection reports and performance updates for Finance and practice group leadership.
- Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals.
- Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction.
- Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach.
- Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment.
- Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio.
- Proficient in Microsoft Office Suite, especially Excel and Word.
- Familiarity with Aderant and Expert Collections strongly preferred.
- Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment.
- Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders.
- Strong attention to detail, organizational skills, and ability to prioritize work effectively.
- Proven ability to work independently while also contributing to a team-oriented environment.
- Customer service focused, with a professional, diplomatic, and client-facing demeanor.
- Ability to manage sensitive financial information with discretion and integrity.
We offer a highly competitive salary and benefits package.
Collection Representative employer: Dormont Manufacturing Co
Wilson Sonsini is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets professionalism. With a strong focus on employee growth and development, the firm provides ample opportunities for career advancement while fostering a collaborative culture that values teamwork and client satisfaction. Employees benefit from a competitive salary and comprehensive benefits package, making it an attractive choice for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and finance sectors. You never know who might have a lead on a Collection Representative role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wilson Sonsini and understanding their client base. Tailor your responses to show how your experience aligns with their needs, especially in managing high-value accounts.
✨Tip Number 3
Practice your negotiation skills! Role-play scenarios where you need to follow up on overdue payments. This will help you feel more confident when discussing payment resolutions with potential clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wilson Sonsini.
We think you need these skills to ace Collection Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collection Representative role. Highlight your experience in collections, especially within a law firm or high-value professional services environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your communication and negotiation skills, as well as your ability to manage client accounts effectively.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've successfully assessed client histories and resolved payment issues in the past. We love seeing how you can bring solutions to the table!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Wilson Sonsini!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers
Before the interview, brush up on your understanding of accounts receivable and collections metrics. Be ready to discuss specific figures from your previous roles, like the percentage of overdue accounts you successfully resolved or how you improved collection rates.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication prowess. Think of situations where you effectively negotiated payment terms or resolved disputes with clients, and be ready to share these stories during the interview.
✨Familiarise Yourself with Aderant
If you have experience with Aderant or similar systems, make sure to mention it. If not, do a bit of research to understand how it works and how it can streamline collections processes. This shows initiative and a willingness to learn.
✨Demonstrate Team Collaboration
This position requires working closely with Account Managers and other departments. Prepare to discuss how you've successfully collaborated in past roles, perhaps by sharing an example of a time you worked with others to resolve a complex billing issue.
