At a Glance
- Tasks: Manage exciting projects and build strong client relationships with global brands.
- Company: Join Condé Nast, a leading media company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, remote work options, and professional development.
- Other info: Be part of a supportive team focused on excellence and growth.
- Why this job: Gain real responsibility and develop your project management skills in a dynamic environment.
- Qualifications: 4+ years in project management, excellent communication, and a passion for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
Location: London, GB
Condé Nast is a global media company headquartered in New York and London. Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday–Thursday). We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.
A fantastic opportunity to join an inspiring brand and a growing team that is expanding into the US market. The Client Success Manager role will suit a driven and organised individual who is keen to develop a broad range of project, programme and client management skills and be given real responsibility right from the outset. You’ll have high levels of client exposure – working with global brands and clients at all levels of seniority. You’ll manage a wide range of projects spanning everything from thought‑leading white papers to workshop‑style events to co‑branded magazines. You will manage internal and external resources to keep our projects running on time, on budget and to deliver the best possible outcomes for all. You’ll work closely with our Consultants and will be part of a collaborative, supportive and scaling team with a focus on excellence in all that we do. You will have a passion for delivering phenomenal work that keeps clients coming back for more.
Our Client Success Managers are responsible for delivering world‑class projects and experiences to our clients and helping us build large global accounts. This role will suit a curious individual with a positive attitude, good organisational skills and a keen eye for detail. You will have a flair for problem‑solving, a drive for excellence, and a track record of successfully managing projects with multiple moving parts. You will like variety and be happy to work across a range of projects and topics. This role will see you manage internal resources, external partners and senior client contacts – something that will require fantastic people skills. Clear communication skills will be crucial, as will the ability to work in a fast‑paced environment independently and as part of a team. If you’re looking for a client‑facing role that will build your people and project management experiences in a fast‑paced team, and across a range of projects, then this could be the perfect role for you.
What will you be doing?
- 4+ years experience in a project management / projects delivery role
- A track record of delivering great project outcomes
- Experience of building trusted relationships with clients
- A curious, self‑starter, with a passion for finding answers
- Excellent organisation skills and exceptional attention to detail
- Deadline driven with experience of running projects to time and to budget
- Experience of creating thought‑leadership content / white papers and reports
- Experience of delivering events and workshops is preferred
- A strong team player
- Excellent verbal and written communication skills
- Ability to think creatively, learn quickly and act on initiative
- Ability to juggle multiple tasks and allocate time effectively
- Mature, confident and able to deal with even the most senior stakeholder
- Excellent computer literacy
- Past experience in a B2B projects‑based role is essential
- Good understanding of WIRED and the brand
- Undertake any other duties as reasonably required
About you
- Day to day responsibility for the delivery of Consulting projects such as thought leadership reports, strategy project and events
- Day to day responsibility for client comms around delivery processes, project timelines and project activity, with a clear role in building trusted relationships with client accounts
- Creating comprehensive project plans and holding teams accountable to working to these
- Financial management of projects, in particular delivering to set budgets
- Working with Consultants, editors, writers, designers and events resources to ensure excellent and timely delivery of all work
- Preparing and running client calls relating to project delivery
- Researching new ideas, trends, speakers and leads
- Developing best practice ways of working as we scale the team in the UK and other markets
- Providing support to the Consultants where needed in sales activity
- Liaising with key stakeholders both internally and externally (within client accounts)
- Audience management for private events
- Project brief development and liaison with relevant delivery partners.
What benefits do we offer?
- 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
- You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
- We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
- We’re a dog‑friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
- We encourage personal and professional growth through the Condé Nast Learning Hub, where you’ll find an extensive portfolio of learning courses and training, available in local languages.
- Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.
Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.
Client Success Manager - WIRED Consulting employer: Dormont Manufacturing Co
Condé Nast is an exceptional employer that fosters a collaborative and inclusive work culture, where diversity is celebrated and employees are empowered to take on meaningful responsibilities from day one. With a strong focus on personal and professional growth, employees benefit from extensive learning opportunities, a supportive environment, and a range of perks including generous holiday allowances, private healthcare, and a dog-friendly office. Located in London, this role offers the chance to work with global brands and develop valuable project management skills in a dynamic and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager - WIRED Consulting
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager - WIRED Consulting
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
