At a Glance
- Tasks: Support clients with onboarding, troubleshooting, and post-trade investigations.
- Company: Dynamic financial services firm focused on client success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Diverse workplace committed to mutual respect and equal opportunities.
- Why this job: Join a fast-paced environment and make a real difference in trading applications.
- Qualifications: 3-5 years in client support, knowledge of trading apps, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Key accountabilities:
- Support external clients.
- Provide full range of client support including onboarding assistance, help during development and testing.
- Level 1 support during trading.
- Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
- Coordinate activities between internal teams (Liquidity Management, Operations and Development) and clients such as troubleshooting and new feature requests.
- Maintain system configuration database, setup new sessions and modify existing sessions.
- Maintain data integrity and system load balancing.
- Automate support processes whenever possible with help of scripting.
Your profile:
- 3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
- Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
- Working knowledge of Linux.
- Strong verbal and written communication skills.
- Understanding of electronic trading concepts.
- FX trading background is a plus.
- Good understanding of market connectivity principles and TCP/IP Networking.
- Ability and desire to learn.
- Programming background is a plus.
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information: This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
Client Services Officer employer: Dormont Manufacturing Co
As a Client Services Officer, you will thrive in a dynamic and inclusive work environment that champions diversity and fosters professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and collaborative culture, ensuring you have the tools and support needed to excel in your role. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong emphasis on work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client services and trading applications. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SQL, Python, or any relevant scripting languages, be ready to discuss specific projects or challenges you’ve tackled. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with client support and trading applications. Use keywords from the job description to show we’re on the same page!
Show Off Your Skills:Don’t hold back on showcasing your knowledge of FIX Protocol, SQL, and any scripting languages you know. We want to see how you can bring your tech skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about client services and how your background makes you a perfect fit for us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Make sure you brush up on your knowledge of FIX Protocol, SQL, and scripting languages like Python and Perl. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can apply them in real-world scenarios.
✨Showcase Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex technical issues to clients or team members in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've troubleshot issues or resolved booking irregularities. Highlight your analytical skills and how you coordinate activities between teams to find solutions.
✨Emphasise Your Learning Mindset
This role requires a desire to learn and adapt. Share examples of how you've picked up new skills or technologies in the past, especially related to trading applications or market connectivity principles. This will show that you're proactive and eager to grow.
