At a Glance
- Tasks: Manage client projects from start to finish, ensuring top-notch service and delivery.
- Company: Join a fast-growing property maintenance company with a focus on innovation and excellence.
- Benefits: Enjoy competitive salary, uncapped bonuses, profit-sharing, and access to a private gym.
- Other info: Work in a collaborative culture with exciting company events and incentives.
- Why this job: Be part of a dynamic team that values performance and offers career progression opportunities.
- Qualifications: Experience in construction or refurbishment, strong communication skills, and a proactive mindset.
LOCATION: SW8 4AL, London
TERMS: Full-time, Permanent
SALARY: £32,000 – £40,000 (Basic) + Uncapped Bonus
HOURS: Monday – Friday, 8:00am – 5:00pm
WHY JOIN OPTIMAL? Optimal Maintenance & Construction is a high‑growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first‑class customer service. We are a results‑focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast‑paced, target‑driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results— we want to hear from you!
BENEFITS
- Competitive base salary with uncapped bonus scheme
- Profit‑Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
- High‑Performance, collaborative culture
THE ROLE
The Client Project Manager is an end‑to‑end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment. This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.
KEY RESPONSIBILITIES
- Client Acquisition & Growth
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
- Quoting & Estimating
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step‑by‑step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
- Job Booking & Delivery
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
- Project Oversight & Client Reporting
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and elevate where necessary
- Provide job summaries and updates to clients as required
- Invoicing & Payment Collection
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
- Performance Management
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand‑ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
WHAT WE ARE LOOKING FOR
- Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
- Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.
- Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.
- Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
- Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
- Tech‑Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
- Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
- Ownership Mentality: A proactive self‑starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.
ABOUT US Optimal Maintenance & Construction is part of the Optimal Group, a fast‑growing, multi‑division property solutions company offering end‑to‑ end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients. Our culture is built on performance, accountability, and results, underpinned by values of: Teamwork – Respect – Trust – Innovation – Expertise – Performance.
Client Project Manager employer: Dormont Manufacturing Co
At Optimal Maintenance & Construction, we pride ourselves on being a high-growth employer that values excellence, innovation, and collaboration. Our vibrant work culture fosters career progression opportunities both in the UK and Dubai, alongside competitive benefits such as an uncapped bonus scheme, profit-sharing, and access to a private gym. Join us in London and be part of a dynamic team where your contributions directly impact our mission to simplify property maintenance and deliver outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Project Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Dormont Manufacturing Co, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Client Project Manager at Dormont Manufacturing Co.
We think you need these skills to ace Client Project Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
