At a Glance
- Tasks: Manage client relationships and drive successful renewals for Newswires customers in EMEA.
- Company: Join Dow Jones, a leader in financial information and news.
- Benefits: Enjoy comprehensive healthcare, paid time off, and education benefits.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make an impact by helping clients maximise their value from our services.
- Qualifications: 2-4 years in client engagement or account management; interest in financial markets is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationships with our Newswires customers in EMEA. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end, the Client Engagement Specialist will need to liaise with DJ internal teams, particularly the Newswires Product, Technology and Partnerships team to ensure the clients' business needs are being met consistently to support the renewal. Ultimately, the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned Newswires and Partnerships accounts.
Key Responsibilities:
- Retention: Responsible for creating, owning and ensuring buy-in for the retention strategy for assigned Newswires accounts alongside both the Account Executive and your Newswires CES colleagues. Proactively provide a monthly or bi-monthly clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround. Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports - key accounts to be monitored monthly for usage increase/decrease. Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year. Support new sales into existing accounts to ensure maximum customer ROI with DJ. Learn and understand all of the Newswires delivery channels and partners, to be able to serve insightful advice to clients on best practices and utilisation of Dow Jones content via partners. Create and adhere to SLA for client response. Understand and advocate for use of DJ suite of tools, to include NewsPlus and the full spectrum of associated newswires.
- Customer Knowledge: Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ exposure to the financial markets and data sector, competitor solutions they are using and the client’s current and developing needs. Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Lead Generation: Where possible identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities. The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email but also via face-to-face meetings in European financial centres.
Preferred Skills:
- Min 2-4 years of proven success in client engagement, customer success or account management.
- Experience and interest in Financial Markets, Financial Technology, Asset Management, Trading is highly desirable.
- Exceptional written and verbal communication skills.
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive, Google templates, Google distribution lists.
- Knowledge of Salesforce & Tableau desirable.
- Knowledge of Bloomberg, Factset and other Financial data systems is highly desirable.
- Additional European languages beyond English is desirable.
Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Client Engagement Specialist, Newswires, EMEA employer: Dormont Manufacturing Co
At Dow Jones, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Engagement Specialist in the vibrant EMEA region, you will benefit from comprehensive healthcare plans, generous paid time off, and robust employee growth opportunities, all while working alongside a talented team dedicated to client success. Our commitment to diversity and inclusion ensures that every voice is heard, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Specialist, Newswires, EMEA
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
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When targeting a full-time role like Client Engagement Specialist, Newswires, EMEA at Dormont Manufacturing Co, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Dormont Manufacturing Co. Tailor your message to explain why you’re drawn to them and how you can contribute as a Client Engagement Specialist, Newswires, EMEA. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Client Engagement Specialist, Newswires, EMEA
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Dormont Manufacturing Co:When writing your cover letter, make sure to tailor your message specifically for Dormont Manufacturing Co. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
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Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Dormont Manufacturing Co that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Dormont Manufacturing Co that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Dormont Manufacturing Co’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
