At a Glance
- Tasks: Provide exceptional client care and support for pet health appointments.
- Company: Join Linnaeus, a caring and professional veterinary practice.
- Benefits: Enjoy 5 weeks holiday, career progression, and pet insurance reimbursement.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a difference in pet owners' lives while developing your customer service skills.
- Qualifications: 12 months of customer-facing experience and strong communication skills.
Salary Value: £29,440.32 per annum; Village Vet Garden Suburb, based in East Finchley, are recruiting for an experienced and professional Client Care Assistant to join their reception team. This is a full-time position on a 1-year fixed-term contract.
Responsibilities
- To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times.
- Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care.
- Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate.
- Keep reception and the waiting room area tidy and well organised.
- See that appointments remain on schedule by being totally familiar with times required for different procedures and problems.
- Follow up, in a concerned manner, any missed appointments.
- To take, record and pass on messages accurately.
- Promote our services and products.
- To co‑ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing.
- To work towards the goal of 100% collection of fees for services rendered.
- To process payments accurately and efficiently.
What we're looking for
- A minimum of 12 months’ experience dealing with customers in a customer‑facing role.
- Confident using the telephone.
- Reception or Client Care experience.
- Cash handling and till operation.
- IT skills – confident in the use of Word, Excel and Outlook as a minimum.
- Knowledge of client‑based computer system and using a multiple line software‑based telephone system.
- Organised with the ability to prioritise duties and multitask when necessary.
- Excellent verbal and written communication skills.
- Sensitivity and flexibility.
- Excellent attention to detail.
- Of smart appearance.
- Personable and approachable.
- Able to work to set protocols.
Hours
42 hours per week. Weekly working pattern: Monday – Friday, 8 am–4:30 pm, or 11 am–7:30 pm. Weekends are 1 in 3, 8:30 am–1 pm.
What we offer
- 5 weeks holiday plus bank holidays and Birthday Leave.
- Career progression opportunities.
- Reimbursement of Pet Insurance fees.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- E‑car salary sacrifice scheme.
- Employee assistance program.
- Free annual Flu jab.
- Cycle to work scheme.
All applications with the relevant skills and qualifications will be carefully considered.
Client Care Assistant - Maternity Cover employer: Dormont Manufacturing Co
Linnaeus is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in East Finchley. As a Client Care Assistant, you will benefit from generous holiday allowances, career progression opportunities, and unique perks such as pet insurance reimbursement and a cycle to work scheme, all while working in a compassionate environment dedicated to providing outstanding care for pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant - Maternity Cover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
