At a Glance
- Tasks: Deliver exceptional client experiences and achieve sales targets in a luxury environment.
- Company: Join Richemont, a leader in the luxury sector with a focus on craftsmanship.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on creativity and client satisfaction.
- Why this job: Be an ambassador for IWC and create memorable moments for clients.
- Qualifications: Strong selling skills, emotional intelligence, and a passion for luxury.
The predicted salary is between 30000 - 40000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
THE MISSION
As an IWC Client Advisor, you will be responsible for delivering stellar client experience and for achieving personal and boutique sales targets. You need to act as an ambassador of IWC at all times with client satisfaction being your utmost goal.
HOW WILL YOU MAKE AN IMPACT?
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Identify and/or create sales opportunities inside and outside boutique environment
- Find ever new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients, increasing and maintaining the client database by applying IWC’s respective guidelines
- Engage in CRM activities such as prospect follow-up on a daily basis
- Handle customer service requests and respective processes
- Know IWC’s history, products and partnerships as well as the watch industry
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Organize and execute all operational tasks in detail and with care
- Maintain the boutique according to global IWC visual merchandising standards
- Adhere and fully compliant to all Harrods Policies & Procedures, alongside our own IWC/Richemont UK
- Handling, booking-in, following up, full and clear communication for all Customer Service and Repairs, complaints, and feedback
- Working with, and alongside, our other Richemont Maisons – to support optimum performance of all our Group Maisons
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
- Result-oriented and driven
- Strong selling skills
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Excellent communicator with ability to develop strong networks
- A professional background in Sales or Hospitality is preferred
- Passion for horology and fine jewellery
Client Advisor, Harrods employer: Dormont Manufacturing Co
At Richemont, we pride ourselves on being a premier employer in the luxury sector, offering our Client Advisors at Harrods an exceptional work environment that fosters creativity and personal growth. Our commitment to employee development is matched by our dedication to delivering unparalleled client experiences, ensuring that every team member feels valued and empowered. With a culture that celebrates craftsmanship and innovation, working with us means being part of a prestigious legacy while enjoying competitive benefits and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, Harrods
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with IWC's history, products, and values. This will not only help you in interviews but also show your genuine passion for the luxury sector.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can open doors and give you insider info about the role.
✨Tip Number 3
Practice your sales pitch! As a Client Advisor, you'll need to demonstrate your selling skills. Role-play with friends or family to refine your approach and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at IWC and Harrods.
We think you need these skills to ace Client Advisor, Harrods
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury and horology shine through. We want to see that you’re genuinely excited about the role and the brand. Share any relevant experiences that highlight your passion for fine jewellery and watches!
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Advisor position. Highlight your sales experience and how it aligns with delivering a stellar client experience. We appreciate when candidates take the time to connect their skills with our values.
Be Personable:Remember, we’re looking for someone who can build strong relationships with clients. Use your application to showcase your interpersonal skills and emotional intelligence. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of IWC's history, products, and the luxury watch industry. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the brand.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've gone above and beyond to ensure client satisfaction. Highlighting your ability to create personalised experiences will resonate well with the values of Richemont and IWC.
✨Demonstrate Emotional Intelligence
During the interview, be ready to discuss how you handle different client personalities and situations. Show that you can adapt your approach based on individual client needs, which is crucial for a role focused on delivering stellar client experiences.
✨Engage with Enthusiasm
Bring your open and outgoing personality to the forefront. Engage with your interviewers as if they were clients, showcasing your excellent communication skills and ability to build strong relationships. This will help them envision you as an ambassador for IWC.
