At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a seamless wellness experience.
- Company: Soho House, a vibrant community focused on wellness and hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Opportunities for personal and professional development with a focus on member satisfaction.
- Why this job: Join a dynamic team and enhance your career in a stylish wellness environment.
- Qualifications: Experience in hospitality or wellness, strong communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards. This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club’s lifestyle offering.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Guest Experience
- Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
- Provide information on club facilities, classes, spa treatments, and wellness services.
- Anticipate member needs, personalise service, and handle special requests with care.
- Manage bookings for spa, personal training, and fitness classes through the reservation system.
- Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
- Assist in coordinating daily schedules with the fitness and spa teams.
- Handle cash, billing, and POS transactions accurately where required.
- Support Health Club events, wellness promotions, and member engagement initiatives.
- Report maintenance or safety issues promptly to the Operations or Facilities team.
- Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and communicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
- Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
- Be knowledgeable about emergency procedures and assist when required and ensure compliance with club standards and wellness best practices.
What we are looking for...
- A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred
- Strong customer service and communication skills
- Organised, proactive, and able to multitask in a busy environment
- Knowledge of spa, fitness, or wellness services is desirable
- Confident using booking systems or reservation software
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Health Club Host - Soho Farmhouse in Chipping Norton employer: Dormont Manufacturing Co
At Soho House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that blends hospitality with wellness. Our Health Club Hosts enjoy competitive pay, comprehensive benefits including health plans and discounts, and numerous opportunities for personal and professional growth through continuous training and engaging team events. Located in the heart of Soho Farmhouse, our team members are part of a supportive community that values their contributions and encourages them to make a positive impact both within the club and in the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Host - Soho Farmhouse in Chipping Norton
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Dormont Manufacturing Co.
We think you need these skills to ace Health Club Host - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Dormont Manufacturing Co and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Dormont Manufacturing Co. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Dormont Manufacturing Co. Your motivation can often outweigh experience, so let that passion shine through!
