At a Glance
- Tasks: Manage vehicle downtime and ensure quick repairs to keep our fleet moving.
- Company: Join a leading automotive company committed to diversity and inclusion.
- Benefits: Enjoy 26 days off, health cash plan, and free wellness activities.
- Other info: Hybrid working after training with excellent growth opportunities.
- Why this job: Make a real impact in the automotive industry while developing your career.
- Qualifications: Experience in the motor industry is a plus, but not essential.
The predicted salary is between 28000 - 28000 £ per year.
A permanent role based in the UK, requiring travel to the Chippenham offices Monday to Friday for the first 3‑6 months for training, after which the position will be hybrid. Annual salary £28,000.
Key Responsibilities
- Vehicle off‑road (VOR) follow‑up progression and updates.
- Manage in‑flight repair jobs within the MasterServe and dealership networks.
- Reduce time a vehicle or asset is off‑road by challenging vendors and considering alternate options.
- Review and pursue alternative repair methods and parts supply.
- Identify trends and raise network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs requiring technical assistance.
- Raise and manage manufacturer cases for back‑order parts and loss‑of‑use claims/replacement vehicle requests.
- Proactively chase customers awaiting authorisation.
- Arrange vehicle movements where the repair network lacks capability or capacity.
- Process rental off‑hire when a VOR event closes.
- Answer incoming calls relating to VOR from customers, suppliers, and manufacturers.
- Follow up events after a non‑fixable roadside event.
- Handle customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues or team leader when appropriate.
- Perform all other duties and special projects as assigned.
Qualifications
- Experience in the motor industry – knowledge of vehicle/engine repairs, diagnostic processes, and garage operating procedures is desirable, but not essential.
- Ability to diagnose and repair vehicles and follow safety instructions; desirable, but not essential.
- Experience in a similar role.
- Understanding of diagnostics and problem‑solving skills.
- Ability to read, interpret and transcribe data for accurate records.
- Ability to read service and repair manuals, work orders and understand concerns.
- Experience working under pressure, staying calm, empathetic and professional in difficult situations.
- Comfortable working to targets and deadlines.
- Excellent customer service skills.
- Attention to detail and commitment to quality work.
Benefits
- 26 days off a year plus bank holidays.
- Health Cash Plan to help cover everyday medical expenses.
- Free onsite bi‑weekly yoga.
- Free onsite massage with a qualified therapist.
- Group personal pension plan.
- Bonus scheme.
- Career development support with training and advancement opportunities.
- Seasonal events and social opportunities.
- Recognition and rewards through the Partners in Excellence programme.
Equal Opportunity Statement
Holman is a global automotive leader committed to diversity, equity, and inclusion. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, people living with disabilities, and any other groups that bring diverse perspectives to our business. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, lay‑off, recall, transfer, leaves of absence, compensation and training.
Vehicle Downtime Controller (Fleet) in Chippenham employer: Dormont Manufacturing Co
Holman is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture with a strong emphasis on work-life balance. With 26 days of annual leave, wellness initiatives like onsite yoga and massage, and a commitment to diversity and inclusion, employees can thrive both personally and professionally in this dynamic role as a Vehicle Downtime Controller. The hybrid working model after initial training in Chippenham further enhances flexibility, making it an attractive opportunity for those seeking meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Downtime Controller (Fleet) in Chippenham
✨Connect with Local Logistic Groups
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
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We think you need these skills to ace Vehicle Downtime Controller (Fleet) in Chippenham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Dormont Manufacturing Co, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Dormont Manufacturing Co and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Dormont Manufacturing Co. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Dormont Manufacturing Co.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Dormont Manufacturing Co.
