At a Glance
- Tasks: Lead patient collections and enhance financial strategies in a dynamic healthcare environment.
- Company: Join OrthoVirginia, Virginia's largest provider of expert orthopedic care.
- Benefits: Full-time and part-time roles with a collaborative team culture.
- Other info: Opportunity for professional growth in a trusted network committed to excellence.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Bachelor’s degree in finance or related field; 5 years of experience required.
The predicted salary is between 50000 - 60000 £ per year.
At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.
Duties and Responsibilities
- Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
- Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
- Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
- Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
- Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
- Manage relationships with external vendor collection agencies, ensuring performance standards are met.
- Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
- Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
- Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
- Monitor project deliverables to ensure accuracy, quality, and timely completion.
- Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
- Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
- Partner with cross functional departments to support organizational goals and enhance overall revenue cycle performance.
- Supervise, mentor, and evaluate team members to ensure high performance and accountability.
- Lead the recruitment, onboarding, and training of new staff within the department.
- Conduct regular performance reviews and provide coaching to support staff development.
- Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
- Prepare month end financial reports, performance summaries, and ad hoc analyses for management review.
Essential Qualifications
- Strong understanding of finance, accounting principles, and revenue cycle operations.
- Knowledge of the healthcare industry, including current trends and regulatory requirements.
- Ability to collect, analyze, and interpret data to support decision making.
- Strong analytical and critical thinking abilities.
- Excellent organizational, managerial, and problem-solving skills.
- High attention to detail and commitment to timely project completion.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple priorities and resolve complex issues.
- Knowledge of modern collection practices, principles, and compliance standards.
- Strong customer service orientation with effective negotiation and persuasion skills.
- Proficiency in mathematical concepts relevant to financial analysis.
- Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.
Education and Experience
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.
- Minimum of five years of professional experience in finance or accounting.
- At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.
This organization participates in e-Verify.
Manager, Patient Collections in Chippenham employer: Dormont Manufacturing Co
At OrthoVirginia, we pride ourselves on being a leading employer in the healthcare sector, offering a collaborative and supportive work environment that fosters professional growth. Our commitment to excellence in orthopedic care is matched by our dedication to employee development, providing opportunities for mentorship and training across our extensive network of locations in Virginia. Join us to be part of a team that values innovation, teamwork, and the well-being of both our patients and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Patient Collections in Chippenham
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We think you need these skills to ace Manager, Patient Collections in Chippenham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Dormont Manufacturing Co.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Dormont Manufacturing Co.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Dormont Manufacturing Co. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Dormont Manufacturing Co. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Dormont Manufacturing Co
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Dormont Manufacturing Co’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
