At a Glance
- Tasks: Provide excellent customer service and handle administrative duties in a dynamic environment.
- Company: Join Capita, a leader in Life & Pensions with a commitment to inclusivity.
- Benefits: Enjoy competitive pay, flexible hours, and generous holiday leave.
- Other info: Opportunities for career growth and skill development in a supportive team.
- Why this job: Gain valuable experience in financial services while working part-time and remotely.
- Qualifications: Previous admin experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Capita is looking for a customer driven individual to join us on a permanent basis as an Administrator for a key Life & Pensions client in Cheltenham. This is a varied role with the opportunity to get exposure to many different aspects of Life Assurance and Pensions products. The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you’ll need to be based within commutable distance of Cheltenham (Bishops Cleeve) for occasions when you will be required to attend the office, usually once per week on average. This role is on a part-time basis, 21 hours per week. There can be flexibility on exact work schedule, to be discussed at interview.
What will you deliver?
- Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.
- Identify opportunities to build customer relationships and provide excellent customer service.
- Contribute to a positive and supportive team culture.
- General administrative duties.
What are we looking for?
- Previous demonstrable experience in an administrative role.
- Ability to deliver excellent customer service.
- Previous experience in a regulated Financial Services environment would be preferred but not essential as training can be provided.
- Able to communicate effectively both in writing and over the telephone.
- Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.
- Good numeracy and literacy, as writing letters to customers will be essential to the role.
- Strong PC / MS Office skills.
What can we offer you?
- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- 23 days holiday (rising to 27) with the opportunity to buy extra leave.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at this link.
Location: Cheltenham, United Kingdom
Time Type: Part time
Contract Type: Permanent
Life & Pensions Admin — Hybrid, Part-Time in Cheltenham employer: Dormont Manufacturing Co
Capita is an excellent employer that prioritises employee well-being and development, offering a competitive salary and a range of benefits including a company-matched pension and generous leave policies. With a hybrid working model based in Cheltenham, employees enjoy flexibility in their schedules while being part of a supportive team culture that fosters growth and learning opportunities in the Life & Pensions sector. Join us to be part of a diverse and inclusive workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Life & Pensions Admin — Hybrid, Part-Time in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their Life & Pensions services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous admin experience can benefit the team and enhance customer service.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate effectively and work as part of a team. These are key for building customer relationships and contributing to a positive team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Capita and ready to take the next step in your career.
We think you need these skills to ace Life & Pensions Admin — Hybrid, Part-Time in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Life & Pensions Admin role. Highlight any relevant experience you have in administration or customer service, and don’t forget to mention your organisational skills!
Show Off Your Communication Skills:Since you'll be handling customer correspondence, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Yourself:We want to see your personality shine through! Don’t hesitate to share why you’re passionate about this role and how you can contribute to a positive team culture at Capita.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Life Assurance and Pensions products. Familiarise yourself with common terms and processes, as this will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since the role is customer-driven, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships with clients, as these stories will resonate well with the interviewers.
✨Be Organised and Flexible
With a hybrid working model, it's important to demonstrate your organisational skills. Discuss how you manage your time effectively when working remotely and be ready to talk about your flexibility regarding the work schedule, as this is a key aspect of the role.
✨Practice Your Communication Skills
Effective communication is crucial for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few written examples, like letters or emails, to showcase your literacy skills during the interview.
