At a Glance
- Tasks: Provide customer support and handle queries in a dynamic administrative role.
- Company: Join Capita, a leader in Life & Pensions with a supportive culture.
- Benefits: Enjoy competitive salary, flexible hours, and generous holiday allowance.
- Other info: Be part of an inclusive team with opportunities for career growth.
- Why this job: Gain valuable experience in financial services while working part-time and remotely.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Capita is looking for a customer driven individual to join us on a permanent basis as an Administrator for a key Life & Pensions client in Cheltenham. This is a varied role with the opportunity to get exposure to many different aspects of Life Assurance and Pensions products. The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you’ll need to be based within commutable distance of Cheltenham (Bishops Cleeve) for occasions when you will be required to attend the office, usually once per week on average. This role is on a part-time basis, 21 hours per week. There can be flexibility on exact work schedule, to be discussed at interview.
What will you deliver?
- Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.
- Identify opportunities to build customer relationships and provide excellent customer service.
- Contribute to a positive and supportive team culture.
- General administrative duties.
What are we looking for?
- Previous demonstrable experience in an administrative role.
- Ability to deliver excellent customer service.
- Previous experience in a regulated Financial Services environment would be preferred but not essential as training can be provided.
- Able to communicate effectively both in writing and over the telephone.
- Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.
- Good numeracy and literacy, as writing letters to customers will be essential to the role.
- Strong PC / MS Office skills.
What can we offer you?
- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- 23 days holiday (rising to 27) with the opportunity to buy extra leave.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.
If you require this support you can apply for this support at this link.
Location: Cheltenham, United Kingdom
Time Type: Part time
Contract Type: Permanent
Administrator - Life & Pensions in Cheltenham employer: Dormont Manufacturing Co
Capita is an excellent employer that prioritises employee well-being and development, offering a competitive salary, flexible working arrangements, and a supportive team culture. With opportunities for career growth and a commitment to inclusivity, employees can thrive in a dynamic environment while contributing to meaningful projects in the Life & Pensions sector. Located in Cheltenham, the hybrid work model allows for a balanced work-life integration, making it an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Life & Pensions in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Administrator role in Life & Pensions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Capita and their approach to customer service in the Life & Pensions sector. Think about how your previous experience aligns with their values and be ready to share specific examples.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you feel more confident and articulate when discussing your skills and experiences related to administrative tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Capita team!
We think you need these skills to ace Administrator - Life & Pensions in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your previous administrative experience and any customer service skills that align with what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since you'll be handling customer correspondence, it's crucial to demonstrate your writing abilities. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We want to see that you can communicate effectively!
Highlight Relevant Experience:If you've worked in a regulated Financial Services environment before, make sure to mention it! Even if you haven't, share any experiences that showcase your organisational skills and ability to work both in a team and independently. We value diverse backgrounds!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you understand the basics of Life Assurance and Pensions products. Brush up on any relevant terminology and processes, as this will show your interest in the role and help you answer questions confidently.
✨Customer Service Focus
Since the role is customer-driven, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built relationships with clients, as these stories will resonate well with the interviewers.
✨Show Your Organisational Skills
Be ready to discuss how you manage your workload, especially when working remotely. Share strategies you use to stay organised and ensure tasks are completed on time, as this is crucial for the hybrid nature of the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about team culture, training opportunities, or how success is measured in the role. It shows you're engaged and genuinely interested in the position.
