At a Glance
- Tasks: Troubleshoot and resolve tech issues for cutting-edge security solutions.
- Company: Join Axis Communications, a leader in innovative security technology.
- Benefits: Enjoy competitive salary, health benefits, and flexible hybrid work options.
- Other info: Great career growth, training opportunities, and a supportive work culture.
- Why this job: Make a real impact in a smarter, safer world with your tech skills.
- Qualifications: 2+ years in customer service, network knowledge, and troubleshooting skills required.
Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each Axian has his or her own motivators, we all share the same core values.
The Technical Services Engineer - Tier II (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI’s). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.
Salary: $75,000 annually (English only role) $79,500 annually (Bilingual - English with Portuguese/Spanish/French)
Shift Requirement: 11:30 a.m. to 8:00 p.m. shift
What You’ll Do Here…
- Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
- Manage a high work volume with time-bound constraints
- Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
- Ensure escalations and handoffs are efficient by documenting cases clearly and completely
- Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
- Develop subject matter expertise and train/mentor others
- Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem
What We Are Looking For…
- Minimum 2 years’ experience in a call center-type environment with an excellent customer service background
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Experience configuring switches, routers, and other network-related components
- Ability to resolve issues and troubleshoot in an unscripted manner
- Excellent communication and interpersonal skills
- Self-motivated and energetic with a positive approach to problem solving
- Eye for details with good time management skills - must be able to handle multiple issues in an organized manner
Valued, But Not Required …
- Fundamental understanding of physical access control and security systems
- Experience with Salesforce Service Cloud CRM system/help desk applications
- CCTV/IP Camera installation/configuration
- Basic understanding of electricity concepts
- Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP, etc.
- Secondary language skill: Spanish, Portuguese, French
Physical Demands and Travel…
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is 10% (domestic and international).
What we offer…
Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Ready to Act
Taking the first step to become an Axian is easy - all you have to do is apply!
Want to know more about Axis? Visit our web site at www.axis.com.
Note: Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world For more information about Axis, please visit our website Listen to Get To Know Axis – Podcast #J-18808-Ljbffr
Technical Services Engineer-Tier II in Chelmsford employer: Dormont Manufacturing Co
At Axis Communications, we prioritise our employees' growth and well-being, offering a hybrid work model that fosters flexibility while maintaining a strong team culture. Our commitment to professional development is evident through extensive training opportunities and tuition reimbursement, alongside comprehensive health benefits and generous vacation policies, including a unique sabbatical every five years. Join us in Chelmsford, MA, where you can thrive in a collaborative environment dedicated to innovation and making the world a safer place.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Engineer-Tier II in Chelmsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Engineer-Tier II in Chelmsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
