At a Glance
- Tasks: Be the friendly face for clients, solving problems and keeping everything organised.
- Company: Join ALS, a global leader in scientific testing and data insights.
- Benefits: Enjoy 25+ days annual leave, wellness perks, and career development opportunities.
- Other info: Diverse team culture with a focus on inclusivity and personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data‑driven insights to build a healthier future. We’re looking for two Client Service Advisors to join our Food Client Services team in Chatteris. This is an entry‑level opportunity and a great fit if you enjoy speaking with customers, solving problems, and keeping things organised. We’ll provide support and training to help you succeed.
Position 1
- Hours per week: 30
- Contract: 12 Month Fixed Term
- Shift: Monday to Friday between 08:00-18:00
Position 2
- Hours per week: 40
- Contract: 12 month Fixed Term
- Shift: Monday to Friday 08:00-18:00
The Day to Day
- Be a friendly, professional first point of contact for key clients (phone and email)
- Support client onboarding and system maintenance, ensuring accurate records and setup
- Provide support and training to clients on the ALS online system
- Monitor turnaround targets and the progress of client results, escalating issues where required
- Support service delivery through SLAs, client satisfaction surveys, and complaint logging/follow‑up
- Maintain pricing and support invoice query investigations to enable timely payments
- Provide shared inbox support and complete ad‑hoc administration as needed
What We’re Looking For
This role is ideal for someone who brings strong customer interaction skills and a proactive mindset. We’re particularly keen to hear from you if you have experience in customer‑facing roles (for example retail, hospitality, contact centre, office reception, or customer service administration).
Essential Skills, Experience & Knowledge
- Excellent communication skills with internal/external clients across multiple sites
- Proactive approach to work; self‑motivated and resourceful
- Strong Microsoft Office skills
- Knowledge of customer service principles and practice
- Knowledge of internal IT systems/databases
Our benefits include:
- Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
- Ability to Buy annual leave
- Enhanced Company Sick Pay Scheme
- Salary Progression Scheme based on technical and behavioural competencies
- ‘Celebrating Success’ Recognition Awards
- Perkbox membership providing access to discount vouchers and wellness hub
- Learning/study support
- Group Personal Pension Plan
- Car Parking on‑site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on‑line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Client Service Advisor in Chatteris employer: Dormont Manufacturing Co
At ALS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Chatteris. Our commitment to employee growth is evident through comprehensive training, a clear salary progression scheme, and a strong focus on work-life balance with generous annual leave and wellness benefits. Join our diverse team where your contributions are valued, and together, we can make a meaningful impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor in Chatteris
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Dormont Manufacturing Co value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Dormont Manufacturing Co a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Dormont Manufacturing Co!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Dormont Manufacturing Co.
We think you need these skills to ace Client Service Advisor in Chatteris
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Dormont Manufacturing Co!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
