At a Glance
- Tasks: Troubleshoot and optimise network security solutions for diverse customers.
- Company: Join Rackspace, a leader in cloud technology with a supportive culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with mentorship opportunities and a focus on collaboration.
- Why this job: Make a real impact by enhancing customer security and stability in their network environments.
- Qualifications: Experience in networking/security and relevant certifications like CCNA/P.
The predicted salary is between 60000 - 80000 £ per year.
Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer’s solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
- Create documentation for support and operations tasks regarding the above tools
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
- Design, schedule and coordinate maintenances
- Engineer and implement customized security solutions
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and Administrators
- Mentor and train lower level Rackers
- Other incidental tasks related to the job, as necessary.
Skills & Experience
- Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least ONE relevant networking certification e.g. CCNA/P.
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritises customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
- Proven experience in Networking/Network Security.
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.
- Acts as a resource for colleagues with less experience.
EEO Statement
We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Network Security Engineer IV - UK in Cardiff employer: Dormont Manufacturing Co
Rackspace is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a Network Security Engineer IV, you will be part of a supportive team dedicated to delivering outstanding customer experiences while having access to ongoing training and mentorship opportunities. Located in the UK, Rackspace fosters a diverse and inclusive environment, ensuring that every employee feels valued and empowered to contribute to our mission of providing Fanatical Support.
StudySmarter Expert Advice🤫
We think this is how you could land Network Security Engineer IV - UK in Cardiff
✨Tip Number 1
Network with industry professionals! Join forums, attend meetups, or connect on LinkedIn. We can’t stress enough how valuable it is to have a chat with someone already in the field; they might just point you towards your next opportunity.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source work related to network security. This not only boosts your portfolio but also gives us something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. We recommend simulating real-world scenarios that you might face as a Network Security Engineer. Practice makes perfect, and it’ll help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Network Security Engineer IV - UK in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Security Engineer role. Highlight your experience with firewalls, VPNs, and any relevant certifications like CCNA/P. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network security and how you can contribute to our team. Don’t forget to mention your problem-solving skills and customer-focused approach.
Showcase Your Technical Skills:In your application, be sure to showcase your technical expertise with tools like NSX-T, Palo Alto, and Cisco FirePower. We love seeing specific examples of how you've tackled complex issues in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, Cisco FirePower, and F5. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex customer issues you've resolved. Highlight your thought process, the steps you took, and how you kept customers informed throughout. This will demonstrate your ownership and commitment to customer success.
✨Emphasise Collaboration
Since this role involves working closely with Account Managers and other Engineers, be ready to talk about your experience in team settings. Share examples of how you've collaborated to build strong relationships and solve problems together.
✨Demonstrate Your Customer-Centric Approach
Rackspace values a customer-driven mindset, so think of ways you've gone above and beyond for clients. Discuss how you prioritise their needs and how you adapt to meet dynamic expectations. This will show that you're aligned with their core values.
