At a Glance
- Tasks: Support sales and ensure a smooth experience for customers through tailored assistance.
- Company: Join LexisNexis Risk Solutions, a leader in risk management information.
- Benefits: Enjoy generous holidays, health perks, and extensive learning resources.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
The predicted salary is between 35000 - 45000 £ per year.
About the Business
LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
About the Team
The team are a strong unit and very accountable for their own performance; we work in an environment that empowers employees to deliver the best possible experience and share ideas to drive continuous improvement.
Job Description
The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers. This role focuses on close collaboration with sales and internal stakeholders to help the business meet revenue targets, maintain strong customer satisfaction scores, and drive process improvements. You’ll be providing tailored support, from talking customers through onboarding and paperwork to managing day‑to‑day account needs. Our team values accountability and works in an environment that empowers employees to deliver excellent service and share ideas for continuous improvement.
Responsibilities
- Provide tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.
- Partner with the field sales team and work closely with key internal stakeholders, including Customer Support, Onboarding, Legal, and Finance, to deliver a seamless, end‑to‑end customer experience.
- Serve as a direct point of contact for customers, handling queries such as billing and invoices, updating product configurations, and managing user access to help customers maintain and grow their services.
- Ensure data accuracy within Salesforce by maintaining up‑to‑date customer accounts, opportunities, and communication records, supporting a reliable and transparent customer experience.
Requirements
- Strong problem‑solving skills to resolve new or complex customer queries quickly and effectively.
- Ability to apply knowledge and give clear advice that enables timely decisions for the benefit of the customer.
- Customer‑first mindset with a focus on delivering results accurately and on time to meet client expectations.
- Solid administrative background and proficiency in Microsoft applications to support smooth customer interactions.
- Demonstrates excellent work ethic and drive to succeed in creating positive outcomes for customers.
- Ability to communicate effectively with colleagues and clients to build trust and maintain strong relationships.
- A keen eye for detail to consistently deliver accurate work that reinforces customer confidence.
- Proactive approach to innovation by identifying opportunities to improve the customer journey, introducing creative solutions, and driving continuous enhancements.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel season ticket loan
- Electric vehicle scheme
- Optional dental insurance
- Maternity, paternity and shared parental leave
- Employee assistance programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Equal Opportunity Employer
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Customer Relationship Manager in Cardiff employer: Dormont Manufacturing Co
LexisNexis Risk Solutions is an exceptional employer that fosters a collaborative and empowering work culture, where employees are encouraged to share ideas and drive continuous improvement. With a strong focus on employee wellbeing, the company offers generous benefits including health screening, a competitive pension scheme, and extensive learning opportunities, making it an ideal place for those looking to grow their careers while contributing to meaningful customer experiences in the risk management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Relationship Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the company’s products and services. Dive into how they help customers manage risk. This knowledge will show your genuine interest and help you answer questions more effectively.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve resolved customer issues quickly and effectively. Being able to share these stories will demonstrate your customer-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Relationship Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer relationship management. We want to see how your skills align with the role, so don’t hold back on showcasing your problem-solving abilities and customer-first mindset!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you’d communicate with clients and colleagues.
Highlight Your Attention to Detail:We value accuracy and reliability, especially when it comes to maintaining customer accounts. Make sure to mention any experiences where your keen eye for detail made a difference, whether in previous roles or projects.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Customer Journey
Familiarise yourself with the customer journey and how the Customer Relationship Manager role fits into it. Be ready to discuss how you can enhance the onboarding process and improve customer satisfaction, as this will show your understanding of the business's needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved complex customer queries in the past. Highlight your strong problem-solving skills and how they can benefit the team at LexisNexis Risk Solutions, especially in maintaining high customer satisfaction scores.
✨Demonstrate Collaboration
Since the role involves working closely with sales and internal stakeholders, be prepared to discuss your experience in collaborating with different teams. Share specific instances where your teamwork led to successful outcomes, emphasising your ability to communicate effectively.
✨Be Detail-Oriented
Highlight your keen eye for detail by discussing how you ensure data accuracy in systems like Salesforce. Mention any processes you've implemented to maintain up-to-date records, as this aligns with the company's focus on delivering a reliable customer experience.
