At a Glance
- Tasks: Design and deliver engaging training programmes to empower customers with our products.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer enablement.
- Benefits: Enjoy generous holidays, health perks, and extensive learning opportunities.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Strong communication skills and a knack for instructional design are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
About the team
You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role
You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self‑service educational content such as guides, videos, and knowledge‑base articles, and supports product adoption through feature enablement and release education.
Responsibilities
- Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
- Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
- Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
- Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
- Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
- Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
- Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Requirements
- Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
- Instructional design and delivery skills.
- Ability to translate product features into customer focused use cases.
- Comfortable working with technical concepts and collaborating with Technology teams.
- Excellent organisational skills.
- Ability to manage multiple projects simultaneously.
Working for you
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Equal Opportunity Employer
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Customer Enablement Specialist in Cardiff employer: Dormont Manufacturing Co
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Customer Enablement Specialist, you will benefit from generous holiday allowances, comprehensive health and wellbeing programs, and extensive learning opportunities, all while working in a supportive team environment that values your contributions and encourages professional growth. Our commitment to employee development and community engagement makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Specialist in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Enablement Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
