TEM Life Science Field Service Engineer - Pharma in Cambridge

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Location: Cambridge area. This role requires the successful candidate to be located in the Cambridge/Windlesham/Ascot area. Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered.

How will you make an impact? Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques. You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Transmission Electron Microscopes in the Pharma sector. You will enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within London and the Southeast with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures

The role requires approximately 30% travel to customer sites and may involve overnight stays, as well as occasional extended working hours beyond the standard 9–5 schedule, depending on customer and business needs.

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• Analytical trouble shooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• IT skills, including TCP/IP networking
• Excellent communication skills in English, verbal and written
• Independent, service-minded individual who can converse with customers at a very all academic levels
• Highly organised, self-sufficient and motivated individual who is adept at administration
• A strong team contributor, working remotely with the ability to connect with colleagues in the region
• Commercial mindset
• A natural interest in staying up to date with trends in technology and IT
• Self-starter, likes to be challenged